Service management specialist

Danske Commodities; Denmark; On-site; DKK 600,000 - 900,000; Full time

Benefits offered by this job

DC University courses

Harvard Learning access

Flexible work life

2 WFH days/week

Pension during leave

Health insurance

Home setup covered

Job summary

Danske Commodities is seeking a Service Management Specialist to drive ITIL-based practices across the organisation. You will work closely with technical and business stakeholders to deliver reliable, stable services and continuous improvements that support our business needs.

You will lead incident, problem and change activities, ensuring alignment with governance and strong communication in English. Join a team focused on evolving the digital workplace and service maturity at DC.

Qualifications

• Experience with IT service management and ITIL-based practices.
• Ability to drive adoption of new processes and improve existing ones.
• Strong coordination across business and technical stakeholders.

Responsibilities

• Act as primary contact for service-related queries and escalations.
• Implement and improve ITIL-based processes and DC's service management framework.
• Lead incident, problem and change management activities.
• Collaborate with stakeholders to improve service delivery and operational performance.
• Facilitate root cause analysis to identify recurring issues and sustainable improvements.
• Identify opportunities to improve service quality through automation and knowledge sharing.

Skills

ITIL frameworks

Incident management

Change management

Stakeholder collaboration

Process improvement

English communication

Job description

Quote

“You will be at the centre of major incident management, driving service management practices across Danske Commodities, aligning stakeholders and ensuring swift decision-making and clear communication in critical situations”

Here’s what the job entails

In the role, you will play a key part in strengthening Danske Commodities’ (DC) service management landscape by implementing and improving ITIL-based practices across the organisation. Working closely with both technical teams and business stakeholders, you will contribute to creating reliable, stable and predictable services while driving continuous improvements that support our business needs.

Your key responsibilities include:

• acting as the primary point of contact for service-related queries and escalations at DC
• implementing and improving ITIL-based processes, best practices and DC's overall service management framework
• leading incident, problem and change management activities, ensuring adherence to ITIL best practices, alignment with business requirements and internal governance
• collaborating with stakeholders across the organisation to improve service delivery, operational performance and ways of working
• facilitating root cause analysis and problem management activities, enabling technical teams to identify recurring issues and implement sustainable improvements
• identifying opportunities to improve service quality and efficiency through process optimisation, automation and knowledge sharing

Meet your team

As our new service management specialist, you will join Digital Workplace Engineering, whose mission is to provide frontline support, reliable collaboration tools, secure end-user computing and structured service management that keeps our services consistent and high-quality. You will be one of two dedicated service management specialists within the team, working closely together to drive and develop service management practices across DC.

We are a team of 12 dedicated colleagues with different backgrounds and areas of expertise. Together, we work closely with the business to develop solutions, automation and self-services that simplify workflows and reduce disruption. By understanding the needs of our colleagues, we help create a more seamless and reliable digital workplace experience across DC.

But enough about us… over to you!

As you will be driving and continuously improving service management and incident management practices across the organisation, we imagine that you are motivated by creating lasting organisational impact through well-anchored processes and ways of working. You thrive in a role with a broad stakeholder landscape, where you partner with teams across DC to drive adoption, strengthen process maturity and ensure that service management practices become an integrated part of the daily operations. We are also looking for someone who works in a structured and quality-conscious manner, as you will be balancing operational details with the broader needs of the business and your stakeholders.

Further, we expect that you:

• have experience working with IT service management and ITIL frameworks, including driving the implementation of new practices and improving existing processes
• combine technical understanding with the ability to collaborate effectively with stakeholders across both business and technology
• are comfortable taking ownership of projects, introducing new ways of working and onboarding and supporting colleagues as changes are implemented
• act quickly and effectively during critical incidents, ensuring clear coordination, service stability and operational resilience in high-pressure situationscommunicate clearly in English, both verbally and in writing

Please note that prior knowledge of the energy sector is not required for this role.

We’ll take good care of you

At Danske Commodities, we take great care of our people. Joining us means you’ll get a lot of great perks – including social events, cultural experiences, tasty food and benefits to better your health, your life and your future.

Here are some of the benefits we offer our employees:

• Shape your development tailored growth plans, 100+ DC University courses & Harvard Learning access
• 100+ yearly events from office parties to DC Sports events, CS:GO team, student network & more
• Global career paths as part of our parent company, Equinor’s 20,000-strong international network
• Flexible work life adjustable hours, part-time options & up to 2 work from home days/week
• Fuel Fridays one paid Friday off every month (July and December excluded)
• Top-tier parental leave up to 26 weeks paid, pension during leave & post-leave support
• Unlimited paid child's sick days because family comes first
• Extra time off 5 additional days on top of your 5 weeks
• Senior days extra time off if you’re 55+
• Attractive package 10% pension, health insurance, bonus scheme & more
• Share savings the option to join Equinor’s attractive share programme
• Home setup covered paid internet, phone & IT gear
• Free tickets & discounts culture, family fun, hotels, restaurants & more
• Organic meals light breakfast, lunch, snacks, dinner & take-away
• Barista café high-quality coffee, always on us
• On-site wellness state-of-the-art gym, physio, chiro and massage therapy
• New HQ in the heart of Aarhus with stunning views, inspiring architecture and close to public transport
• … and much more

We're an energy trading and optimisation company that works at the intersection of technology and energy economics. Our disciplined and scalable trading strategies are designed to be competitive in volatile markets and create value for our partners.