service designer for retail experiences

The Great Yellow Brick Company; København; Hybrid; DKK 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Enhanced paid family care leave

Life and disability insurance

Wellbeing resources

Colleague discount from day one

Bonus scheme

Job summary

The LEGO Group набирает старшего специалиста по сервис-дизайну в Копенгагене, который возглавит разработку и внедрение розничных сервисов, объединяющих физические и цифровые каналы. Вы будете работать с командой над стратегией продукта, проводить исследования и наставлять коллег в практике сервис-дизайна.

Ищем эксперта с сильными навыками презентации, умением строить отношения с руководством и заказчиками, а также опытом в прототипировании и многоканальных путешествиях покупателей.

Qualifications

• Полный цикл работы по сервис-дизайну: от discover через delivery, интеграция с бизнес-стратегией
• Глубокий опыт пользовательских исследований и проведение стратегических исследований
• Опыт маппинга омниканальных путешествий и создания сервис-блюпринтов
• Умение выстраивать доверие на уровне руководителей и заинтересованных сторон
• Коммерческое мышление и умение сотрудничать с бизнес- Stakeholders
• Навыки фасилитации включающих воркшопов и прототипирования
• Исключительное визуальное повествование и коммуникационные навыки
• Профессиональное владение английским языком
• Будет плюсом: оценка коммерческой ценности возможностей и сервис-концептов, включая бизнес-кейсы и количественные данные

Responsibilities

• Дизайн значимых, масштабируемых розничных сервисов, ориентированных на покупателя
• Формирование продуктовой стратегии, идентификация критических проблем и поддержка приоритизации
• Руководство сквозным сервис-дизайном в крупных кросс-функциональных программах
• Развитие будущих сервисов, связывающих физические и цифровые точки взаимодействия
• Разработка стратегических возможностей и видений, влияющих на инвестиции
• Укрепление практик User Research и Service Design через наставничество
• Помощь организации в принятии решений об инвестициях и направлениях развития

Skills

Service design

User research

Stakeholder management

Omnichannel mapping

Service blueprints

Executive relationship building

Commercial mindset

Workshop facilitation

Prototyping & experimentation

Visual storytelling

English proficiency

AI potential awareness

Job description

Описание: The LEGO Group creates LEGO products and develops experiences that help people discover, purchase, and engage with them across physical and digital channels.

Задачи:

• Design meaningful, scalable retail experiences that create business value and keep shoppers at the center of decisions
• Help define product strategy, identify critical problems, and support evidence-led prioritization with product leadership
• Lead end-to-end service design across complex, cross-functional programs, connecting physical and digital touchpoints and clarifying the actors, systems, and processes behind shopper experiences
• Build future-state retail services and experiences that connect physical and digital touchpoints and deliver value for shoppers and the business
• Develop strategic opportunities, service concepts, and future visions that shape product direction, inform investment decisions, and support digital product development
• Strengthen the User Research and Service Design practice through coaching, mentoring, and collaboration
• Help the organization make confident decisions about investment, opportunities, and the evolution of shopper experiences, services, and digital products
• Bring together research, systems thinking, and service design to clarify complex situations and help teams move from opportunity to execution

Требования:

• 10+ Years of professional experience, including several years leading work within an in-house design or innovation function or a top-tier design consulting firm
• Deep expertise across the full service design process, from discovery through delivery, including adapting methods and integrating service design with product, commercial, and business strategy
• Strong hands-on user research experience, including designing and delivering strategic research using a range of methodologies
• Experience mapping, visualizing, and reimagining complex omnichannel journeys across physical and digital environments
• Expertise in creating service blueprints that articulate actors, systems, touchpoints, and processes
• Ability to build trusted relationships with senior stakeholders, navigate ambiguity, and align people around a shared direction
• Commercial mindset and experience partnering with business stakeholders to balance customer needs, business objectives, and strategic priorities
• Experience designing and facilitating inclusive workshops that enable stakeholders to co-create around a common goal
• Expertise in prototyping and experimentation, including low-fidelity prototyping and lean experimentation
• Exceptional visual storytelling and communication skills, including making complex ecosystems, services, and opportunities tangible
• Professional proficiency in English
• Будет плюсом: Evaluating the commercial viability and strategic value of opportunities and service concepts, including business cases, opportunity sizing, benefits estimation, and quantitative data for prioritization and investment decisions; exploring how emerging AI capabilities could enhance shopper services, personalization, and adaptive retail experiences; awareness of emerging developments in retail, technology, and consumer behavior and their long-term implications

Условия:

• Enhanced paid family care leave
• Life and disability insurance
• Wellbeing resources and benefits, community-building and creativity opportunities
• Colleague discount from day one
• Bonus scheme, subject to eligibility and goals being reached
• Hybrid work policy averages 3 days per week in the office; role eligibility will be discussed during recruitment
• Candidates offered positions involving high engagement with children must complete Child Safeguarding Background Screening as a condition of the offer