Service Advisor - Hillerød

XPENG Danmark; Hillerød; On-site; DKK 320,000 - 420,000; Full time

Job summary

XPENG Denmark, based in Hillerød, invites you to join as a Service Advisor and be the first point of contact for customers. You will coordinate with the workshop, schedule visits, and ensure smooth handovers while maintaining a focus on exceptional customer experience.

In this fast-paced role, you will handle bookings, follow up with customers, process invoices, and work with technicians to keep the workshop running efficiently.

Qualifications

• Experience as a service advisor or from a similar customer-facing role in the automotive industry.
• Structured, detail-oriented, and able to stay organized in a busy daily routine.
• Strong IT skills and the ability to quickly adapt to new systems.
• Proficient in written and spoken Danish and English.
• Hold a category B driving license.
• Experience with electric vehicles is advantageous but not required.

Responsibilities

• Receiving and enrolling customers for service and repair visits.
• Planning and coordinating the daily activities of the workshop in cooperation with the workshop manager.
• Maintaining ongoing dialogue and follow-up with customers.
• Handling of customer cases and administrative tasks.
• Invoicing and delivery of vehicles to customers.
• Collaborating with technicians to ensure efficient workshop processes.
• Ordering spare parts for daily repairs.
• Handling spare parts upon return and removal of spare parts for future actions.
• Contributing to high customer satisfaction and a strong customer experience.
• Ensuring compliance with XPENG's processes, quality requirements and safety standards.

Job description

Do you want to help create Denmark's best customer experience for electric vehicles?

At XPENG, we do things a little differently.

We are not a traditional car brand. We are a technology company that develops intelligent electric vehicles, and we believe that the customer experience should be just as innovative as the cars themselves.

We are now looking for a Service Advisor for our XPENG car dealership in Hillerød, where you will play a key role in shaping customers' experience of the brand.

Who is XPENG?

XPENG is one of the world's most innovative manufacturers of intelligent electric vehicles. Our mission is to combine advanced technology, software and design to create the mobility of the future.

In Denmark, thousands of customers have already chosen XPENG, and we continue to grow. That is why we are continuously investing in our service organization and in creating customer experiences that match the technology our cars are renowned for.

Din rolle

As a Service Advisor, you are often the first point of contact for customers when their car needs to be taken to the workshop.

You act as the link between the customer and the workshop, ensuring that the entire process proceeds professionally, efficiently and with the customer at its core. You make sure that customers feel welcome, well-informed and properly assisted – from booking to vehicle handover.

You will become part of a strong team in Hillerød, where collaboration, quality and good spirits are a natural part of everyday life.

Your primary tasks

• Receiving and enrolling customers for service and repair visits
• Planning and coordinating the daily activities of the workshop in cooperation with the workshop manager
• Ongoing dialogue and follow-up with customers
• Handling of customer cases and administrative tasks
• Invoicing and delivery of vehicles to customers
• Collaborate with technicians to ensure efficient workshop processes
• Ordering spare parts for daily repairs
• Handling of spare parts upon return
• Removal of spare parts for future reactions
• Contribute to high customer satisfaction and a strong customer experience
• Ensure compliance with XPENG's processes, quality requirements and safety standards

We imagine that you

• Have experience as a service advisor or from a similar customer facing role in the automotive industry
• Passionate about creating great customer experiences
• Works in a structured manner and maintains a clear overview during a busy daily routine.
• Be positive, solution-oriented and take ownership.
• Thrives in an environment where things develop rapidly
• Have strong IT skills and a quick ability to get to grips with new systems
• Proficient in written and spoken Danish and English
• Hold a category B driving license
• Experience with electric vehicles is an advantage, but not a requirement. What matters most is your mindset, your commitment and your willingness to learn.

A workplace focused on the mobility of the future

A growing company with short decision-making paths

Competent colleagues and an informal working atmosphere

Opportunities for professional and personal development

Opportunity to make your mark on an organization still under construction

A unique opportunity to become part of one of the most exciting brands in the automotive industry

For more information on how we process your personal data, please see: https://www.xpeng.com/policy

As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.