Senior Workshop Foreman – Technical Service Lead (Aarhus)

Scania; Aarhus; On-site; DKK 450,000 - 650,000; Full time

Job summary

Scania Nederland B.V. in Aarhus is seeking a Customer Service Supervisor to oversee a team of technical service representatives, maintaining relationships with key customers and coordinating with sales on complex queries.

Responsibilities include supervising first-line customer service, handling advanced issue escalations, ensuring compliance with procedures, managing CRM data, and developing internal client relations while pursuing service quality and business growth.

Qualifications

• Bachelor's Degree or equivalent level 6.

Responsibilities

• Act as first-line supervisor of a customer service team.
• Resolve advanced customer issues promptly and with managerial approval as required.
• Ensure compliance with organizational policies and relevant codes.
• Enter and manage CRM data to enable retention and business development.
• Maintain relationships with allocated customers and serve as the primary contact.
• Clarify customer needs and present standard materials during calls or meetings.
• Provide initial fault isolation and propose resolutions for senior review.
• Foster internal client relationships and deliver high-quality services.
• Develop personal capability through assessment, training, and coaching.
• Design monthly work schedules and allocate tasks to accelerate workflow and priorities.
• Manage performance to required standards and drive productivity.

Education

Bachelor's Degree or Equivalent Level 6

Job description

Scania Nederland B.V. in Aarhus is seeking a Customer Service Supervisor to oversee a team of technical service representatives, maintaining relationships with key customers and coordinating with sales on complex queries.

Responsibilities include supervising first-line customer service, handling advanced issue escalations, ensuring compliance with procedures, managing CRM data, and developing internal client relations while pursuing service quality and business growth.