Technical Field Technician I — Install, Maintain & Support

Scania; Aarhus; Hybrid; DKK 314,000 - 404,000; Full time

Job summary

Scania Aarhus is seeking a field service technician who installs, maintains, or repairs products at customers' premises, using specialized technical knowledge to support customers and sales staff. You will build ongoing relationships with customers and manage installation tasks with attention to safety and compliance.

You will participate in training to develop skills and respond to basic customer inquiries, while maintaining product knowledge for effective service delivery across customer sites

Qualifications

• Relevant experience and completion of technical product training are expected.
• Demonstrates high-level technical knowledge of products and applications.
• Ability to support customers with technical queries and product information.

Responsibilities

• Product Demos using a predefined script.
• Provide basic product/service information to customers.
• Carry out simple installation tasks under close supervision.
• Perform simple maintenance and repair tasks under guidance.
• Respond to basic customer issues and returns.
• Follow mandatory procedures to ensure quality and compliance.
• Make calls to allocated customers to establish contact and build rapport.
• Interview customers to clarify requirements.
• Organize daily work schedule in line with priorities.
• Follow safety instructions to safeguard people and environment.
• Develop and maintain technical skills through training and coaching.

Education

Upper Secondary School 3

Job description

Scania Aarhus is seeking a field service technician who installs, maintains, or repairs products at customers' premises, using specialized technical knowledge to support customers and sales staff. You will build ongoing relationships with customers and manage installation tasks with attention to safety and compliance.

You will participate in training to develop skills and respond to basic customer inquiries, while maintaining product knowledge for effective service delivery across customer sites