Senior Manager, People Process Experiences

1001 LEGO System A/S; Billund; Hybrid; DKK 900,000 - 1,500,000; Full time

Benefits offered by this job

Family Care Leave

Life and disability insurance

Wellbeing resources

Colleague Discount

Bonus

Hybrid workplace

Job summary

LEGO Group in Billund is seeking a Senior Manager, People Process Experiences to connect global people processes and create simpler colleague experiences. You will lead governance, align stakeholders, and embed AI, automation and digital-first thinking across end-to-end processes.

You’ll coordinate process owners, product teams and operations to deliver measurable value while maintaining compliance with local legislation.

Qualifications

• Established governance for complex people processes or services.
• Built end-to-end process transparency with catalogs or taxonomies.
• Led cross-boundary process improvement and resolved hand-off gaps.
• Facilitated diverse groups to design solutions and drive decisions.
• Applied people operations/expertise to future-state ways while complying with local law.

Responsibilities

• Coordinate with process owners, designers and stakeholders to form an enterprise view of people processes.
• Build a catalog of people processes and enforce governance standards.
• Prioritize improvements across key colleague journeys and hand-offs.
• Use data and feedback to identify simplifications and opportunities.

Skills

Governance standards

Process architecture

Stakeholder management

Facilitation

Communication

Data-driven decisions

AI & automation awareness

Tools

Workday

ServiceNow

Jira

Job description

Job Description Just imagine creating simpler, connected people processes that work end to end for colleagues across the LEGO Group.

About the role

As our Senior Manager, People Process Experiences, you'll connect global people processes to create simpler colleague experiences. You'll bring process owners, product teams, technology leads and operational stakeholders together around a shared end-to-end view. You'll build and govern process and experience standards, coordinate improvements across colleague journeys, and use data and feedback to focus change where it creates the most value. You'll also help embed artificial intelligence, automation and digital-first thinking into future people processes. Please note: Relocation support is not available for this role.

Required Qualifications

• Previously worked to establish and enforce governance standards for complex people processes or services.
• Built people process architectures, catalogues or common process taxonomies that create end-to-end transparency.
• Managed people process improvement across organizational boundaries, including identifying and resolving gaps at hand-offs.
• Strong facilitation and stakeholder management skills, with the ability to bring together diverse groups to co-design solutions, align priorities and drive decisions without direct authority.
• Demonstrated expertise in people operations, employee experience or HR transformation, with the ability to apply people domain knowledge to challenge existing practices and design future-state ways of working while maintaining compliance with local legislation.
• Strong documentation and visualization skills, with experience creating process maps, operating model artefacts, standards and executive-ready materials that enable alignment and decision-making.
• Excellent communication and influencing skills, capable of engaging senior leaders, process owners, product teams and operational stakeholders to build alignment and momentum for change.

Preferred Qualifications

• Designed people processes using artificial intelligence as part of the end-to-end approach.
• Applied platforms such as Workday, ServiceNow or Jira to support process or service improvements.
• Professional certifications in process improvement or service design (e.g. Lean, Six Sigma) Experience applying change management principles and practices to support process transformation, stakeholder adoption and the successful implementation of new ways of working.

What you’ll build

Coordinate with process owners, service designers and business stakeholders, to create an enterprise view of how people process work from a colleague and people leader perspective.

Build a people process catalogue and strengthen and enforce governance standards define what a good people process experience looks like.

Prioritize and coordinate improvements across priority colleague journeys and process hand-offs.

Use operational data and colleague feedback to identify opportunities for simplification and improvement.

Help redesign work by considering where technology, artificial intelligence and human expertise create the greatest value.

If you've worked in a role where you resolved gaps between teams and created an enterprise process catalogue, architecture or common taxonomy, you'll feel at home here.

What matters most is bringing structure to complexity while keeping the end-to-end colleague experience in view.

Life on the team

You’ll join the PPC (People, Places & Culture) Product & Process team at the LEGO Group. We’re focused on simplifying how work gets done by connecting people processes, technology, artificial intelligence and digital products. You’ll work independently and spend much of your time connecting with teams across the organization. Coordination, facilitation and stakeholder management will be important to how you bring people together and turn shared challenges into progress.

What success looks like

In your first year, you’ll create greater transparency across the people process landscape and establish clearer governance and prioritization. You’ll help make process dependencies and colleague friction more visible. As the Future of Work vision moves into tangible change, you’ll work closely with process owners, operational stakeholders, product managers and service designers to shape connected improvements.

What’s in it for you?

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
• Workplace - When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.

Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real. Join the LEGO team today.

Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, and having fun. Build your career brick by brick and play your part in continuing our mission to “inspire and develop the builders of tomorrow”.