Senior AI Experience Strategist (1-Year Maternity Cover)

Novo Nordisk A/S; Ballerup; On-site; DKK 651,000 - 957,000; Full time

Job summary

Novo Nordisk A/S in Ballerup, Denmark is seeking a Senior AI Experience Strategist on a maternity cover for 1 year. You will connect employee needs, business priorities and AI capabilities to identify where AI can make meaningful differences and how to enable adoption with confidence.

From understanding a difficult task to testing a redesigned workflow, your evidence will guide what we pursue, improve or stop, creating better everyday work and demonstrable value for the business.

Qualifications

• Substantial expertise in experience strategy, service design, human-centred design, UX research or a related discipline.
• Experience leading complex work independently, navigating ambiguity and setting clear priorities when information is incomplete.
• The ability to turn research into strategic recommendations and tangible improvements, choosing methods that fit the question and explaining the evidence behind your decisions.
• Clear communication and strong facilitation skills, with the judgement to influence stakeholders and build shared understanding.
• Experience collaborating with technical, business, AI and enablement specialists, connecting different perspectives and understanding delivery constraints.
• A practical understanding of what AI can and cannot do, including what that means for trust, usability and human judgement.

Responsibilities

• Research employees’ needs, tasks and working practices - including workarounds and barriers to AI adoption - and share the findings as clear, actionable insights that guide decisions.
• Frame ambiguous challenges and shape an employee-centred AI experience direction, connecting employee evidence with business priorities and technical possibilities to influence priorities for AI transformation work.
• Map existing workflows and services, and design improved ways of working across people, AI, systems and organisational boundaries, with clear responsibilities and handovers.
• Translate insights into experience principles, concepts, service blueprints and prototypes that make recommendations tangible and testable.
• Design and evaluate how employees work with AI - providing context, assessing outputs, acting on them, correcting errors and keeping appropriate control - together with technical specialists who address limitations.
• Facilitate workshops and decisions with business and technical stakeholders, challenge assumptions constructively and build agreement on priorities, trade-offs and next steps.
• Run focused experiments to evaluate usability, task outcomes, confidence, adoption and business value, using the results to refine the experience and inform delivery decisions.

Skills

Experience strategy

Service design

Human-centered design

UX research

Independent leadership

Facilitation

Stakeholder collaboration

AI understanding

Communication

Job description

Novo Nordisk A/S in Ballerup, Denmark is seeking a Senior AI Experience Strategist on a maternity cover for 1 year. You will connect employee needs, business priorities and AI capabilities to identify where AI can make meaningful differences and how to enable adoption with confidence.

From understanding a difficult task to testing a redesigned workflow, your evidence will guide what we pursue, improve or stop, creating better everyday work and demonstrable value for the business.