Safer Gambling Analyst (Swedish Speaking) - Pieta, Malta

Jobs Europe AB; Denmark; Remote; DKK 187,000 - 284,000; Full time

Benefits offered by this job

Private health insurance

Wellness allowance

Breakfast & Lunch provided

Birthday leave

Relocation package to Malta

Performance bonus up to 10% of base

Team-building events

Job summary

Immense Group is seeking a Junior Customer Service Agent to be the first point of contact for our players via live chat, email, and phone in English. The role includes a 3-week on-the-job training to get you started and a gradual transition to night shift after daytime onboarding.

You will help players with timely, personal, and professional support, uphold safer gambling practices, and collaborate with our Fraud and payments teams to resolve queries.

Qualifications

• Native English speaker.
• Excellent listener with empathic approach.
• Exceptional organisation skills.
• Detail oriented with ability to handle stressful situations while maintaining a positive attitude.

Responsibilities

• Support players via live chat, email, and phone with quality solutions.
• Identify and assist players in difficulties.
• Explain products, policies, and promotions to customers.
• Update customer accounts with necessary information.
• Guide players in Safer Gambling.
• Collaborate with Fraud and payments teams for customer queries.
• Understand AML and report suspicious activity.

Skills

Native English speaker

Excellent listener

Empathic approach

Organisation skills

Detail oriented

Job description

At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences.

If you're someone who loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we'd love to hear from you!

A taste of what you'll do

Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in English language.

Start your adventure by participating in our 3-week-long training on the job.

• Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers' expectations;
• Identify and support players in any difficulties they might encounter;
• Provide explanations to customers about products/site/policies/ promotions, etc;
• Update customer account/details with necessary information when needed;
• Understand, guide, and support players in Safer Gambling;
• Collaborate with our Fraud and payments team in customer queries;
• Understand AML and report any suspicious activity.

Who and what we are after?

• A native English speaker
• Flexible and willing to work on a night shift. Please note: Although this is a night shift position, it does not begin with night shifts. New joiners will first undergo a 3-week daytime training, followed by a gradual transition through earlier shift patterns before moving to the night schedule.
• Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers
• Exceptional organisation skills
• Detail oriented with the ability to handle stressful situations while maintaining a positive attitude

Employee benefits

• Private health insurance
• - because your wellbeing matters to us
• Wellness allowance -
• up to €300 per year
• Fresh and healthy
• Breakfast & Lunch
• prepared everyday in our penthouse kitchen - you can save up to €3,000 a year
• Birthday leave
• - as we want you to celebrate your day
• Company and team-building events - trust us, these are legendary
• Relocation package to Malta, including flight and two weeks of accommodation
• Performance bonus
• - up to 10% of base salary paid quarterly if you achieve your KPIs
• And much more - see for yourself!

Our Recruitment process

• Online Assessment
• Final interview with our Trainers