Danish-speaking Customer Service Agent - iGaming in Malta

Next Job Abroad; Odense; On-site; DKK 179,000 - 239,000; Full time

Benefits offered by this job

Performance bonus and career growth

Complete relocation package

Private health insurance

Gym access

Birthday off

Regular social events

Job summary

Our client is a leading online gambling brand based in Malta, seeking Danish-speaking Customer Service Advisors to deliver world-class support to customers worldwide via live chat, email and phone.

You will handle betting, payments and account queries with a focus on solutions and a positive customer experience, working full-time with evenings, weekends and public holidays as part of a dynamic sportsbook calendar.

Qualifications

• Native or fluent Danish with solid English (written and verbal).
• Passion for delivering exceptional customer service.
• Calm under pressure with strong multitasking ability.
• Proactive problem solving and ownership mindset.
• Open to feedback and personal development.
• Good computer literacy; CRM experience is a plus.
• Experience in fast-paced customer service is beneficial.

Responsibilities

• Assist customers with betting, payments and account queries.
• Provide solutions and guidance to deliver a world-class experience.
• Respond via live chat, email and phone with professionalism.
• Work evenings, weekends and public holidays as part of the sportsbook calendar.

Skills

Danish fluent

English proficiency

Customer service

Multitasking

Problem solving

Adaptability

CRM experience

Tools

CRM systems

Job description

Start your next adventure under the Maltese sun

Imagine living on a beautiful Mediterranean island where every weekend feels like a mini holiday — surrounded by turquoise water, lively restaurants, and over 300 days of sunshine a year. Malta isn't just a place to work — it's a lifestyle. With its international community, vibrant culture, and laid‑back coastal vibe, it's no wonder so many people come here for a job and end up calling it home.

About The Role

Our client, one of the world's most loved online gambling brands, is on the lookout for Danish-speaking Customer Service Advisors who thrive in a fast‑paced environment and enjoy turning every customer interaction into a positive experience.

You’ll be the friendly voice and helping hand for customers worldwide — assisting with betting, payments, and account queries via Live Chat, email, and phone. Your role will be all about providing solutions, guidance, and a world‑class experience every time.

This is a full‑time position for someone adaptable, motivated, and ready to work in sync with the sporting calendar. Expect a varied schedule — evenings, weekends, and public holidays — but also the satisfaction of being part of something exciting and dynamic.

Requirements

• Native or fluent Danish, plus solid English communication skills (both written and verbal)
• A passion for delivering exceptional customer service
• Calmness under pressure and the ability to multitask like a pro
• Problem‑solving initiative and eagerness to take ownership
• Openness to feedback and personal development
• Strong computer literacy (experience with CRM systems is a plus)
• Previous experience in a fast‑paced customer service environment is beneficial

Benefits

Aside from a competitive base salary, our client offers an impressive range of perks designed to make your life in Malta even better:

• Performance bonus and career development opportunities
• Complete relocation package
• Free gym access
• Comprehensive private health insurance
• Healthy office snacks to keep you energised
• Your birthday off — because celebrations matter!
• Regular social events and team activities to help you build lasting friendships on the island