Pastizzi & Jackpots - Danish Customer Service in iGaming - Relocate to Malta

Next Job Abroad; Denmark; On-site; DKK 150,000 - 217,000; Full time

Benefits offered by this job

Paid Flights & Relocation Assistance

First Month Accommodation

Competitive Salary + Bonuses

Modern Office & Great Vibe

Rapid Career Growth

Job summary

Next Job Abroad is seeking energetic, early-career professionals for a live chat and email support role on the sunny island of Malta. You will assist players with game rules, bonuses, payouts, and account verification, while engaging with an international team.

The role requires proven customer service experience, Danish (native/near-native) and strong English skills, plus the willingness to relocate and adapt to a dynamic iGaming environment.

Qualifications

• Proven experience in customer service or call center environments.
• Native or near-native Danish (C2) and strong written/spoken English.
• Comfort navigating CRM dashboards and multiple browser tabs.
• Willingness to relocate to Malta and adapt to an international expat culture.

Responsibilities

• Provide live chat and email support to players in real-time.
• De-escalate issues, troubleshoot in-app or platform glitches, and resolve queries.
• Collaborate with VIP, Payments, and Risk teams to keep the platform running smoothly.
• Maintain high-energy, friendly communication and active listening daily.

Job description

Picture This...

It's a Tuesday afternoon. You just closed your laptop after an awesome shift with a kick-ass team. 10 minutes later, you're at a beach bar with a cold drink, soak up 25°C sunshine, and plan a weekend catamarans trip around the Blue Lagoon.

If your current routine involves grey skies, wet commutes, and endless coffee refills just to survive the winter—this is your sign to make a move.

We are looking for energetic, early-career professionals with call center experience to join one of Europe's boldest, most dynamic iGaming giants on the sunny island of Malta!

What You'll Actually Be Doing

• Live Chat & Email Support: Assist players in real-time with everything from game rules and bonus activations to payout queries and account verification
• Problem-Solving Superhero: De-escalate tricky situations, troubleshoot tech glitches, and leave every user with a smile
• Cross-Department Collaboration: Work side-by-side with VIP managers, Payments, and Risk teams to keep the platform running like a dream
• Keep the Energy High: Bring your personality, humor, and active listening skills to work every single day

Requirements

Who We're Looking For

• Proven Support Experience (Non-Negotiable): You already have hands-on experience in a customer service environment (call center, contact center, or BPO live chat). You know how to multitask, handle chat queues, and deliver 5-star support under pressure
• Language Power: Native or near-native (C2) Danish, plus strong written and spoken English
• Tech & Fast-Paced Mindset: You can navigate CRM dashboards, switch between 5 browser tabs seamlessly, and learn internal tools fast
• Relocation Mindset: You are 100% ready to packed your bags, move to Malta, and jump headfirst into a lively, international expat culture!

Benefits

What's In Your Relocation & Perks Package?

• Paid Flights & Relocation Assistance: We cover your flight to Malta and help set up your accommodation so your transition is completely stress-free
• First Month Accommodation: Temporary stay paid for while you settle in and explore your new island home
• Competitive Salary + Bonuses: Solid base salary with performance bonuses to boost your savings (or your weekend beach fund!)
• Modern Office & Great Vibe: Located in Malta's premier coastal hub, featuring fresh fruit, snacks, coffee, regular team happy hours, and legendary company parties
• Rapid Career Growth: iGaming moves fast—prove yourself in support and step up into VIP management, fraud analysis, team leadership, or marketing!

Ready to Upgrade Your Life?