Danish-speaking Customer Service Agent - iGaming in Malta

Next Job Abroad; Denmark; On-site; DKK 209,000 - 269,000; Full time

Benefits offered by this job

Performance bonus

Career development opportunities

Relocation package

Free gym access

Private health insurance

Birthday off

Job summary

Next Job Abroad is helping a top online gambling brand hire a Danish-speaking Customer Service Advisor in Malta. The role handles betting, payments and account queries across Live Chat, email and phone, delivering solutions and a world-class experience.

Full-time position with evenings, weekends and holidays; ideal for adaptable, motivated professionals ready to work with the sporting calendar. Relocation and career development perks provided.

Qualifications

• Native or fluent Danish and solid English communication.
• Passion for delivering exceptional customer service.
• Calm under pressure with multitasking ability.
• Proactive problem-solving and ownership mindset.
• Open to feedback and personal development.

Responsibilities

• Assist customers with bets, payments and account queries via Live Chat, email and phone.
• Provide solutions and guidance to ensure a world-class customer experience.
• Contribute to a fast-paced, positive service environment.

Skills

Danish fluency

English communication

Customer service

Multitasking

Problem solving

CRM experience

Tools

CRM systems

Job description

Start your next adventure under the Maltese sun

Imagine living on a beautiful Mediterranean island where every weekend feels like a mini holiday — surrounded by turquoise water, lively restaurants, and over 300 days of sunshine a year. Malta isn't just a place to work — it's a lifestyle. With its international community, vibrant culture, and laid‑back coastal vibe, it's no wonder so many people come here for a job and end up calling it home.

About The Role

Our client, one of the world's most loved online gambling brands, is on the lookout for Danish-speaking Customer Service Advisors who thrive in a fast‑paced environment and enjoy turning every customer interaction into a positive experience.

You’ll be the friendly voice and helping hand for customers worldwide — assisting with betting, payments, and account queries via Live Chat, email, and phone. Your role will be all about providing solutions, guidance, and a world‑class experience every time.

This is a full‑time position for someone adaptable, motivated, and ready to work in sync with the sporting calendar. Expect a varied schedule — evenings, weekends, and public holidays — but also the satisfaction of being part of something exciting and dynamic.

Requirements

• Native or fluent Danish, plus solid English communication skills (both written and verbal)
• A passion for delivering exceptional customer service
• Calmness under pressure and the ability to multitask like a pro
• Problem‑solving initiative and eagerness to take ownership
• Openness to feedback and personal development
• Strong computer literacy (experience with CRM systems is a plus)
• Previous experience in a fast‑paced customer service environment is beneficial

Benefits

Aside from a competitive base salary, our client offers an impressive range of perks designed to make your life in Malta even better:

• Performance bonus and career development opportunities
• Complete relocation package
• Free gym access
• Comprehensive private health insurance
• Healthy office snacks to keep you energised
• Your birthday off — because celebrations matter!
• Regular social events and team activities to help you build lasting friendships on the island