Restaurant Shift Leader: Elevate Guest Experience & Ops

The Crescent Hotels Group; København; On-site; DKK 260,000 - 330,000; Full time

Job summary

Crescent Hotels & Resorts in Copenhagen is seeking a Frankie's Supervisor to support daily restaurant operations and lead team members across shifts. You will help ensure guests receive friendly, efficient service and that food quality, safety, and cleanliness standards are maintained in a fast-paced setting.

The role emphasizes supervising staff, training, and coordinating breaks while upholding cash handling procedures and POS accuracy, with a focus on teamwork and guest satisfaction.

Qualifications

• Previous restaurant, hospitality, or customer service experience preferred.
• Supervisory or leadership experience strongly preferred.
• Ability to lead a team in a fast-paced environment; strong communication and problem-solving.

Responsibilities

• Supervise and support team members during assigned shifts.
• Ensure prompt, friendly, and professional guest service.
• Monitor food preparation, presentation, quality, and portions.
• Assign daily tasks and ensure completion.
• Assist with employee training and development.
• Handle cash, process transactions, balance registers, and cash-control.
• Maintain cleanliness and proper maintenance of areas and equipment.
• Enforce food safety, sanitation, alcohol service, and workplace safety requirements.

Skills

Team leadership

Communication

Problem-solving

Organization

Customer service

Tools

POS system

Job description

Description

The Frankie’s Supervisor is responsible for supporting the daily operations of the restaurant while providing leadership and direction to team members. This position helps ensure that guests receive friendly, efficient service and consistently high-quality food in a clean, safe, and welcoming environment. The Supervisor leads by example, assists employees throughout each shift, and works closely with management to maintain operational standards.

Essential Duties and Responsibilities

• Supervise and support team members during assigned shifts.
• Provide a positive guest experience by ensuring prompt, friendly, and professional service.
• Monitor food preparation, presentation, quality, and portion standards.
• Assign daily tasks and ensure team members complete their responsibilities efficiently.
• Assist with employee training, coaching, and ongoing development.
• Address guest questions or concerns and resolve issues professionally.
• Complete opening and closing procedures as assigned.
• Handle cash, process transactions, balance registers, and follow established cash-control procedures.
• Monitor inventory levels and communicate supply or product needs to management.
• Ensure the restaurant, kitchen, service areas, and equipment remain clean and properly maintained.
• Enforce all food safety, sanitation, alcohol service, and workplace safety requirements.
• Help maintain appropriate staffing coverage and coordinate employee breaks during shifts.
• Communicate operational concerns, employee matters, and guest feedback to management.
• Support a respectful, dependable, and team-oriented work environment.
• Perform other duties as assigned.

Qualifications

• Previous restaurant, hospitality, or customer service experience is preferred.
• Previous supervisory or leadership experience is strongly preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to lead a team and remain calm in a fast-paced environment.
• Dependable, professional, and committed to excellent guest service.
• Basic cash-handling and point-of-sale system experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must obtain and maintain all required food safety and responsible alcohol-service certifications, as applicable.

Physical Requirements

This position requires the ability to stand and walk for extended periods, bend, reach, and lift or carry items commonly used in restaurant operations. The Supervisor must be able to work safely in a fast-paced environment that may include exposure to heat, noise, and food-preparation equipment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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