Reservations Coordinator

Bella Center Copenhagen; København; On-site; DKK 330,000 - 450,000; Full time

Benefits offered by this job

50% restaurant discount

Hotel rate discounts

Partner brand discounts

Life/health/disability insurance

Job summary

Bellagroup is seeking a Reservations Coordinator to manage group reservations, ensuring accurate data in Opera Cloud or a similar PMS, and to coordinate with Sales, Events, Revenue and Front Office in Copenhagen.

You will work with international guests, maintain blocks, and keep bookings moving while focusing on service-minded communication in English. Danish is a plus in this diverse team.

Qualifications

• 1–3 years of experience in hotel reservations, Front Office or related hospitality role.
• Experience with group bookings is an advantage.
• Proficient with PMS/ CRS systems such as Opera Cloud, Opera, Fidelio or similar.

Responsibilities

• Set up and maintain group blocks and individual reservations in Opera Cloud or similar PMS.
• Follow up on rooming lists, cut-off dates, changes and confirmations for groups.
• Act as a professional point of contact for group organizers, travel agents and partners.
• Collaborate with Sales, Events, Revenue and Front Office to keep group stays coordinated.
• Support reporting, group pick-up tracking, forecasting and accrual processes with reservation data.

Skills

Group reservations

Opera Cloud

Communication

Multitasking

English fluency

Tools

Opera Cloud / PMS

Fidelio

Job description

Ready to take the next step in your hospitality career?

As our Reservations Coordinator, you will build hands‑on expertise in group reservations, hotel systems and cross‑functional coordination. You will work with international guests and partners, gain insight into the commercial side of hotel operations and become part of a collaborative environment where your overview and attention to detail make a visible difference every day.

Your role

You will coordinate reservations from the first booking details through to a smooth arrival. A typical week will include:

• Setting up and maintaining group room blocks and individual reservations in Opera Cloud or a similar PMS, ensuring accurate booking, billing, and guest information
• Following up on rooming lists, cut‑off dates, changes and confirmations for leisure groups, airline crews, VIP groups and congress bookings.
• Acting as a professional point of contact for group organizers, travel agents and partners, helping resolve booking questions quickly and service‑mindfully.
• Working closely with Sales, Events, Revenue and Front Office to keep group stays coordinated and colleagues updated.
• Supporting reporting, group pick‑up tracking, forecasting and commission or accrual processes through reliable reservation data.

Are we a perfect match?

You will thrive in the role if you enjoy creating order, communicating clearly and keeping several bookings moving at the same time. We are particularly interested in your ability to:

• Bring 1-3 years of experience from hotel reservations, Front Office or a related hospitality role; experience with group bookings is an advantage.
• Work confidently with a PMS or CRS such as Opera Cloud, Opera, Fidelio or a similar system.
• Stay structured and detail‑oriented while managing multiple deadlines and changing priorities.
• Communicating professionally and service‑mindfully with guests, partners, and colleagues; fluency in English is required, while Danish is considered an advantage.
• Use Microsoft Office, especially Outlook, Word and Excel, as practical tools in your daily work.

What's in it for you?

You'll join one of Denmark's largest hospitality groups, where colleagues from 60+ nationalities work together across hotels, venues, conferences and events in Copenhagen. Here, every role is close to the action; whether you meet our guests, support our events or help keep the business moving behind the scenes. You'll become part of a fun workplace with high energy, many different career paths and room to grow with our B Corp certified business.

• Build specialist experience in group reservations, hotel systems and commercial hotel operations.
• Work in a diverse and international environment with colleagues from more than 60 nationalities.
• Develop through close collaboration with Sales, Events, Revenue and Front Office, giving you insight across the guest journey.
• Enjoy employee benefits, including 50% off at our own restaurants, special hotel rates and discounts with selected partner brands.
• Benefit from fair pay and working conditions according to the relevant collective agreement, plus life, health and disability insurance.

Bellagroup is committed to equal employment opportunity and equal pay. We currently span more than 60 nationalities across our team and work with English as our corporate language. We encourage applicants from all backgrounds; eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion, to apply for roles in our team.

Who are we?

Bellagroup is one of Denmark’s leading hospitality companies, operating across hotels, venues, conferences and events in Copenhagen. Our B Corp-certified business is built around the purpose of "Hosting Moments That Matter". Every year, we welcome more than 1 million guests from all over the world.

Across Bella Center Copenhagen and our three international hotels – Copenhagen Marriott Hotel, AC Hotel Bella Sky Copenhagen and Crowne Plaza Copenhagen Towers – we offer nearly 1,600 rooms and extensive meeting and event facilities.

At the core of how we work are our three values: Care for all, Make it happen, and Win together. These guide how we support each other, take responsibility, and meet both colleagues and guests every day.

Crowne Plaza Copenhagen Towers is a four-star conference and business hotel designed from the outset with sustainability as a central operating principle. The hotel spans 25 floors with 366 rooms and 21 meeting and conference facilities. Crowne Plaza Copenhagen Towers is part of InterContinental Hotels Group (IHG).

At Bellagroup, it’s all about people – guests, colleagues, and partners alike. Together, we create meaningful moments. When you’re here, it matters.