Group Reservations Specialist

Bella Center Copenhagen; København; On-site; DKK 330,000 - 450,000; Full time

Benefits offered by this job

50% restaurant discount

Hotel rate discounts

Partner brand discounts

Life/health/disability insurance

Job summary

Bellagroup is seeking a Reservations Coordinator to manage group reservations, ensuring accurate data in Opera Cloud or a similar PMS, and to coordinate with Sales, Events, Revenue and Front Office in Copenhagen.

You will work with international guests, maintain blocks, and keep bookings moving while focusing on service-minded communication in English. Danish is a plus in this diverse team.

Qualifications

• 1–3 years of experience in hotel reservations, Front Office or related hospitality role.
• Experience with group bookings is an advantage.
• Proficient with PMS/ CRS systems such as Opera Cloud, Opera, Fidelio or similar.

Responsibilities

• Set up and maintain group blocks and individual reservations in Opera Cloud or similar PMS.
• Follow up on rooming lists, cut-off dates, changes and confirmations for groups.
• Act as a professional point of contact for group organizers, travel agents and partners.
• Collaborate with Sales, Events, Revenue and Front Office to keep group stays coordinated.
• Support reporting, group pick-up tracking, forecasting and accrual processes with reservation data.

Skills

Group reservations

Opera Cloud

Communication

Multitasking

English fluency

Tools

Opera Cloud / PMS

Fidelio

Job description

Bellagroup is seeking a Reservations Coordinator to manage group reservations, ensuring accurate data in Opera Cloud or a similar PMS, and to coordinate with Sales, Events, Revenue and Front Office in Copenhagen.

You will work with international guests, maintain blocks, and keep bookings moving while focusing on service-minded communication in English. Danish is a plus in this diverse team.