Front Office Duty Manager for AC Hotel Bella Sky

Bella Center Copenhagen; København; On-site; DKK 350,000 - 480,000; Full time

Job summary

AC Hotel Bella Sky in Copenhagen is seeking a dynamic Front Office Duty Manager to lead daily Front Office operations and guest experiences.

You will oversee arrivals and departures, support the Front Desk team, and collaborate across departments to ensure seamless service. The role requires strong leadership, English fluency, and a passion for hospitality in a busy 4-5 star setting. Experience with upselling and loyalty programs is preferred; weekend shifts and on-call coverage may apply.

Qualifications

• Minimum 2 years in a similar Front Office leadership role in 4–5 star hotels.
• Strong command of English with excellent communication skills.
• Customer-focused with a passion for hospitality and service.
• Experience with Opera PMS or a similar property management system.

Responsibilities

• Take shifts in Front Office, oversee operations, and uphold quality standards.
• Provide outstanding guest service by anticipating needs and facilitating conversations.
• Assist with reservations, upsell services, and promote Marriott Bonvoy Rewards.
• Ensure cross-department communication for smooth daily operations.
• Manage cash procedures, payments, and currency exchanges.
• Train and mentor team members while maintaining a positive work atmosphere.
• Support management with new initiatives and adhere to safety and brand standards.
• Act as Property Manager on Duty when required.

Skills

Guest service

Communication

Team player

Leadership

Tools

Opera PMS

Job description

Front Office Duty Manager for AC Hotel Bella Sky

3. juli 2026 - 31. august 2026

We are seeking a dynamic and motivated Front Office Duty Manager to join our exceptional team at AC Hotel Bella Sky

As a Front Office Duty Manager, you will play a crucial role in ensuring each guest’s arrival and departure is seamless and memorable. You will be responsible for assisting with the arrival and departure experience of our guests, act on their needs during the stay and exceed their expectations. You will be part of our amazing Front Office team, which is running the Front Desk, At Your Service concept, guest Relation, Concierge and Bell Service.

Your primary responsibilities will include:

• Taking shifts in the Front Office departments overseeing Front Office operations and upholding quality standards
• Providing outstanding guest service by anticipating needs and facilitating conversations
• Assisting with reservations, upselling services, and promoting the Marriott Bonvoy Rewards Program
• Ensuring effective communication across all departments to keep everyone informed about daily operation
• Handling cash procedures, payments, and currency exchanges
• Training and mentoring team members while promoting a positive work atmosphere
• Supporting management with new initiatives and adhering to safety standards and brand standards
• Acting as the Property Manager on Duty when necessary

The ideal candidate will possess

• Experience from a similar role as used to take lead on tasks, support and guide colleagues
• A minimum of 2 years of experience in 4 or 5-star hotels
• Exceptional communication skills in English
• A strong customer service mindset with a passion for hospitality
• Detail-oriented and a team player
• Experience with the Opera property management system or similar

Working Hours:

A combination of morning, evening, and occasional night shifts. Weekend shifts every other weekend are required. We follow the Collective agreement, so you are ensured all rules are followed according to pay, time off, vacation etc.

Further information

In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

AC Hotel Bella Sky is operated as a franchise under Bellagroup, one of Denmark's leading players in the hospitality industry. We provide comprehensive employment benefits, including healthcare, staff events, staff discounts on hotel accommodations, and dining experiences. Our business is about hospitality.

At Bellagroup we base our work on the concept of Responsible Hospitality. This means that we, in addition to delivering the best possible service for our guests and customers, also take responsibility for the impact that our business has on society and the environment and strive to affect our surroundings positively.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We offer a wide range of job opportunities in a diverse environment with room for individual development. Our culture has strong roots in the role of hosting and is also based on a firm belief that our joint efforts – working as One Team – make a noticeable difference.