Rental Desk Coordinator

Atlas Copco Group Co.,Ltd; Albertslund Kommune; On-site; DKK 320,000 - 480,000; Full time

Job summary

Atlas Copco Group is seeking a Rental Desk Coordinator for our Albertslund depot outside Copenhagen. You will ensure excellent customer experience, support fleet planning, and oversee rental contracts while collaborating with Sales and Service teams across Denmark and Norway.

You will manage inquiries, quotations, invoicing, and documentation, and contribute to process improvements while maintaining high service standards and compliance. Some travel to the Belgium head office may be required.

Qualifications

• A secondary education diploma or equivalent professional experience.
• Proficient communication skills in Danish, English, and Norwegian.
• Proactive approach to customer support, enhancing satisfaction and partnerships.
• Problem-solving mindset with focus on continuous improvement and happy customers.
• Understanding of business processes, administrative workflows, and safety procedures.
• Ability to prioritize tasks and manage time to meet targets.

Responsibilities

• Handle customer inquiries, coordinate quotations, ensure optimal fleet planning, process work orders, and invoicing.
• Coordinate tracking and transportation of rental equipment between customers and depots.
• Handle rental contract administration including amendments and renewals.
• Support the implementation of processes, KPIs, and service standards across rental activities.
• Collaborate with sales to manage credit collection processes.
• Provide customers with accurate documentation and information.
• Support operations and rental team within Denmark and Norway.
• Work closely with Sales, Service, Logistics, Marketing, Accounting and other Rental Desks.

Skills

Danish language

English language

Norwegian language

MS Office

ERP systems

Salesforce

Medius

Team player

Education

Secondary education diploma

Tools

ERP systems

Salesforce

Medius

MS Office

Job description

Your role

Bring your curiosity to work as our next Rental Desk Coordinator at our depot in Albertslund, outside of Copenhagen. You will be part of our Danish Rental Desk Team team reporting to our Operations and Service Lead. In this role, your mission is to deliver an outstanding customer experience, ensure operational excellence, and support profitable and sustainable rental activities. You will contribute directly to how we create high‑quality products and solutions for our customers.

Your day-to-day

• Handle customer inquiries, coordinate quotations, ensure optimal fleet planning, process work orders, and ensure accurate and timely invoicing
• Coordinate the tracking and transportation of rental equipment between customers and depots, ensuring timely availability and returns
• Handle rental contract administration including amendments and renewals with meticulous attention to detail
• Support the implementation of company processes, KPIs, and service standards, ensuring transparency, compliance, and continuous improvement across all rental activities
• Collaborate with the sales team to manage credit collection processes, ensuring financial accuracy and compliance
• Provide customers with accurate and timely documentation and information, supporting their rental experience effectively
• Support operations and rental team within Denmark and Norway
• You work closely with colleagues from Sales, Service, Logistics, Marketing, Accounting, and other Rental Desks, both locally and abroad.

Your Skills And Experience

• A secondary education diploma or equivalent professional experience
• Proficient communication skills in both Danish, English, and Norwegian, enabling clear and professional interactions across diverse stakeholders
• Proactive approach to customer support, which enhances customer satisfaction and strengthen partnerships
• A problem-solving mindset and driven personality, through which you do everything you can to strive for continuous improvement and happy customers
• Strong understanding of business processes, administrative workflows, and safety procedures
• Demonstrated ability to prioritize tasks and manage time efficiently to meet operational targets and customer needs
• Proficiency with MS Office tools and experience with systems such as ERP, Salesforce, and Medius and a willingness to learn and adapt to new systems, ensuring smooth integration with internal processes
• A team player with strong communication, organizational, and problem-solving skills, contributing constructively while respecting diverse perspectives
• Basic knowledge or interest in logistics and understanding of equipment movement and planning is an advantage but not a must

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your Compensation And Benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long‑term careers while making a meaningful impact through their work.

Your job location

This role requires you to work on-site at our depot located in Albertslund, where the offices are also located . You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration. Some travel for training purposes will be required, mainly to Belgium where our head office is located.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact Operations and Service Lead, Pia Jonassen at Pia Jonassen [e-mail].