Public Sector Customer Service Advisor (Welsh Speaking)

Civic Recruitment Limited; Denmark; In loco; DKK 204.000 - 228.000; Tempo pieno

Descrizione del lavoro

Civic Recruitment Limited is seeking a Customer Service Assistant for a two-month contract with a Local Authority in Flint, Wales. The role covers reception, multi-channel enquiries, and service requests, aiming for first-contact resolution and accurate responses.

Ideal candidates will hold GCSEs including English and Maths, have CRM and Office experience, and demonstrate strong communication skills, with Welsh language ability considered essential.

Competenze

• GCSEs incl English and Mathematics or equivalent customer service experience.
• Experience using CRM systems and Microsoft Office.
• Welsh language skills (Essential).

Mansioni

• Respond to customer enquiries through telephone, email, written correspondence, and reception services.
• Resolve customer enquiries at first point of contact where possible.
• Record and allocate enquiries and service requests using the CRM system.
• Process and monitor complaints in accordance with Council policies and procedures.
• Provide reception services and support visitors attending Council offices.

Conoscenze

Customer service

Communication

Multitasking

Customer focus

Formazione

GCSEs incl English & Maths

Strumenti

CRM software

Microsoft Office

Descrizione del lavoro

Civic Recruitment Limited is seeking a Customer Service Assistant for a two-month contract with a Local Authority in Flint, Wales. The role covers reception, multi-channel enquiries, and service requests, aiming for first-contact resolution and accurate responses.

Ideal candidates will hold GCSEs including English and Maths, have CRM and Office experience, and demonstrate strong communication skills, with Welsh language ability considered essential.