Danish speaking Customer service consultants- Fuengirola

Jobs By Nordics AB; Aarhus; On-site; DKK 312,000 - 402,000; Full time

Benefits offered by this job

Brand new offices

Great work environment

Structured training

Personal and professional development

Rotating schedule

Long-term contract

Job summary

Jobs By Nordics AB is seeking a customer service consultant to receive and respond to phone inquiries from customers needing roadside assistance. You will often be the first point of contact when something has happened on the road, helping customers in vulnerable situations with the right assistance.

You will work independently within a larger team, using multiple systems to resolve issues, and you will assist our partners in the insurance and automotive industries with various questions related

Qualifications

• Experience in customer service.
• Fluent in Danish, both spoken and written.
• Proficient in English, both spoken and written.
• Good knowledge of data/technology/systems.
• A clean criminal record is a prerequisite.

Responsibilities

• Receive and respond to phone inquiries from customers needing roadside assistance.
• Be the first point of contact when something has happened on the road.
• Work independently within a larger team to solve challenges using various systems.
• Assist partners in the insurance and automotive industry with questions related to roadside assistance.

Skills

Experience in customer service

Danish fluency

English proficiency

Data/tech literacy

Clean criminal record

Job description

As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.

We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.

To succeed in this role, we would like you to possess the following skills:

• Experience in customer service
• Fluent in Danish, both spoken and written
• Proficient in English, both spoken and written
• Good knowledge of data/technology/systems
• A clean criminal record is a prerequisite

You will fit right in if you:

• value good work ethics
• have strong teamwork skills
• excel in communication
• are comfortable working both individually and in a team
• being at ease with data and phone as work tools.
• are detail oriented and enjoy complex tasks
• are solution-oriented both with customers and colleagues
• are curious and eager to acquire new knowledge
• thrive in a fast paced environment and adapt easily to change
• wants to be a part of a solid team with strong culture

For the right candidates, we can offer:

• Brand new offices in Fuengirola, Málaga
• A great work environment with experienced and curious colleagues
• Comprehensive and structured training
• excellent opportunities for personal and professional development
• A rotating schedule within 24/7 operations
• Competitive conditions + benefits
• Long term contract

We look forward to hearing from you!