Product-Focused SaaS Customer Success Manager

Puzzel; Københavns Kommune; Hybride; DKK 750 000 - 1 100 000; Plein temps

Résumé du poste

Puzzel is seeking a Product Customer Success Manager to own the post-sales outcomes for a portfolio of customers across the Nordics and Europe. You will become the product expert, drive adoption, and translate usage into measurable business value.

You will work with leading organisations, guided by onboarding, a product buddy, and hands-on time in a real environment. The role requires strong English, experience in SaaS/CCaaS, and the ability to lead discovery and adoption programs.

Qualifications

• 5+ years in Customer Success within SaaS, CCaaS or other complex software, with strong multi-product expertise and a clear record of using product knowledge to improve customer outcomes.
• A real appetite to learn a broad, complex product, and the confidence to demonstrate its value to customers.

Responsabilités

• Own customer outcomes: be the primary post-sales owner for an assigned portfolio, accountable for outcomes, adoption, value realisation, risk and retention readiness.
• Build Success Plans: understand customer objectives and operating model, and build measurable plans linking them to Puzzel capability, owners and milestones.
• Be the product expert: maintain advanced knowledge across the Puzzel portfolio and bring relevant new releases to customers.
• Demonstrate value: connect Puzzel capabilities to business outcomes and advise on configurations, workflows and use cases.
• Lead discovery and adoption: run structured discovery, identify barriers to value, and lead adoption and optimisation programmes.

Connaissances

Customer success

SaaS

Stakeholder management

Product knowledge

English proficiency

Outils

Planhat

Description du poste

Puzzel is seeking a Product Customer Success Manager to own the post-sales outcomes for a portfolio of customers across the Nordics and Europe. You will become the product expert, drive adoption, and translate usage into measurable business value.

You will work with leading organisations, guided by onboarding, a product buddy, and hands-on time in a real environment. The role requires strong English, experience in SaaS/CCaaS, and the ability to lead discovery and adoption programs.