Payroll Support Specialist – Danish (Copenhagen Office)

Hub; København; On-site; DKK 312,000 - 446,000; Full time

Job summary

Shine is hiring a Customer Support Specialist in Copenhagen to help customers with payroll questions via phone, email, and chat. You will learn payroll processes and Danish rules while delivering friendly, solution-focused service.

You’ll be part of a small, collaborative team and contribute to improving support workflows. Routine in-office presence in Copenhagen is expected, with strong English and Danish communication.

Responsibilities

• Providing friendly, professional and solution-oriented support to customers by phone, email and chat
• Investigating and resolving customer questions, including complex cases involving payroll calculations, payroll processes and relevant rules and legislation
• Building knowledge of Danish payroll processes and becoming a trusted point of contact for our customers
• Working closely with the team to share knowledge, coordinate support and ensure a consistent customer experience
• Identifying recurring issues, product gaps and opportunities for improvement, and sharing your insights with product and development
• Supporting customer success activities for larger customers, including onboarding, product demonstrations, and gathering customer feedback
• Improving support content and ways of working by writing payroll support articles for internal and external use

Job description

Shine is hiring a Customer Support Specialist in Copenhagen to help customers with payroll questions via phone, email, and chat. You will learn payroll processes and Danish rules while delivering friendly, solution-focused service.

You’ll be part of a small, collaborative team and contribute to improving support workflows. Routine in-office presence in Copenhagen is expected, with strong English and Danish communication.