Operations Support Agent

FedEx Express México; København, Kastrup; On-site; DKK 360,000 - 480,000; Full time

Benefits offered by this job

Competitive benefits

Training opportunities

On-the-job learning

Job summary

FedEx Express Danmark ApS is seeking an Operations Support Agent to join our Danish team, handling customer calls regarding collections and deliveries, and ensuring accurate data entry for timely service.

You will work in a fast-paced logistics environment requiring clear communication, strong time management, and attention to detail. We offer training, competitive benefits, and a culture focused on service and teamwork.

Qualifications

• Clear communication with customers and team members.
• Strong time-management skills to handle strict timelines.
• Attention to detail in data entry and delivery coordination.

Responsibilities

• Answer incoming calls from customers regarding collection requests and delivery queries.
• Sort and allocate premium and distance deliveries; check and investigate failed deliveries if required.
• Prioritize and re-allocate failed deliveries for next-day delivery; input data into in-house tracking system.
• Maintain clear communication with the team and other depots; follow FedEx procedures and regulatory requirements.

Skills

Good communication

Time management

Attention to detail

Job description

Company:DKT FedEx Express Danmark ApS Address: Kystvejen 34-36 Scheduled Weekly Hours:37 Worker Type:Regular Posting Start Date1-Oct-2026 Posting Close Date:30-Oct-2026 Job Family:FXE-EU: Operations Support Agent (ID)

Position Summary

Join our team as we work each and every moment to deliver the most important package of someone’s day. At FedEx, you’ll be a part of a team that helps make the world more connected by enabling global commerce which helps business prosper, communities flourish and people thrive. Through personal and professional support, development and opportunity, we foster a culture where people deliver exceptional experiences and outstanding service.

Job Description

As a FedEx Operations Support Agent you will work in a fast-paced environment with strict timelines. Being part of a team, you will ensure that customers' urgent packages get to the right place, on time, providing customers a high-quality customer service whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.

Key Responsibilities

• Answer incoming calls from customers in relation to collection requests, along with delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate (if required) failed deliveries / collections.
• Prioritize and re-allocate any failed deliveries for the next day delivery.
• Input data into our in-house tracking system.
• Maintain clear and effective communication / collaboration with the team / manager and other depots.
• Follow FedEx processes, procedures and controls as well as external regulatory requirements.
• Provide support to your supervisor and team members as required within the location.

The ideal candidate will have

• Good communication and social skills
• Ability to manage own time effectively with attention to detail.

What we offer

FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities. FedEx is one of the most admired companies and trusted brands year after year In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our fellow team members. Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.

Accuracy & Attention to Detail; Microsoft Office & PC Skills; Planning & Organizing Skills; Interpersonal Skills; Problem Solving Skills Danish (Required), English (Required)

FedEx was built on a philosophy that puts people first, one we take serious. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. FedEx Express is the world's largest express-transportation company. Serving 220 countries globally, we have the world's most advanced and reliable global air-ground express distribution network. Delivering parcels on time, to the right place is our business. So much so, we are continually expanding and refining our uniquely integrated all-cargo express network. A network that relies as equally on its transportation, communication, and information technology infrastructure as it does on its people. Over more than 425,000 team members around the world embody the can-do spirit that has made us one of the most admired and reputable companies in the world. They are united by their commitment to the Purple Promise — to make every FedEx experience outstanding — and committed to our success in connecting people and possibilities around the world. In return, we provide our team members with a safe, inclusive and rewarding workplace environment where everyone has opportunities to grow and thrive.