Operations Manager Premium Hospitality Copenhagen

Level Recruitment AB; København; In loco; DKK 900.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

Level Recruitment is seeking an Operations Manager for a premium hospitality business in the Copenhagen area. You will lead hospitality teams, oversee performance, and ensure exceptional guest experiences while managing budgets and costs.

The role focuses on operational leadership, financial accountability and continuous improvement of service standards in a high-end setting. On-site position with strong emphasis on team development and stakeholder collaboration.

Competenze

• Management experience within hospitality, e.g., premium hotel or restaurant.
• Experience in budgeting, forecasting and cost control.
• Ability to lead teams and develop employees.
• Strong understanding of premium table service and food & beverage quality.
• Proficient in Microsoft Office, especially Excel; professional English required; Danish or another Scandinavian language is advantageous.

Mansioni

• Lead daily operations and financial performance, with P&L ownership.
• Manage staff, scheduling, and guest experience.
• Oversee supplier relationships and service levels.
• Maintain quality standards, safety, hygiene and cost controls.
• Plan staffing requirements and monitor budgets and forecasts.

Conoscenze

People leadership

Budgeting

Forecasting

Cost control

Team leadership

Organised

Decision making

Strumenti

Microsoft Excel

Microsoft Office

Descrizione del lavoro

Level Recruitment has been specialising in the recruitment of managers and specialists since 2008. We operate across the fields of Construction & Real Estate, Accounting & Finance, HR & Administration, Sustainability, Environment & Quality, IT, Engineering, Sales, Marketing & Logistics.

We fill more than 200 positions annually in Sweden and act as a recruitment partner to a wide range of clients, from large international corporations to smaller companies, organisations and public authorities.

Level follows a quality-assured, competency-based recruitment process in which a personal, discreet and respectful approach is a matter of course.

For more information, please visit www.levelrecruitment.se.

Operations Manager within Premium Hospitality Copenhagen

Do you have experience leading hospitality teams, maintaining premium service and taking responsibility for financial performance?

On behalf of a client, Level Recruitment is looking for an Operations Manager for a hospitality business in the Copenhagen area.

The role combines operational leadership with responsibility for people, service quality and results. You will have scope to strengthen working practices and develop a consistent guest experience.

The Role

As Operations Manager, you will be responsible for the daily operations and its financial performance. You will lead the team with support from supervisors and work with external partners to maintain agreed standards.

Your main areas of responsibility will include:

• People leadership, training and consistent working practices.
• Guest service, food and beverage quality and operational delivery.
• Financial performance, planning and cost control.
• Own the P&L, budget and forecasts, and follow up financial and operational performance.
• Lead and develop employees, set clear expectations and address performance issues through regular feedback and follow-up.
• Plan staffing requirements and coordinate scheduling support to balance demand, service quality and labour costs.
• Manage supplier relationships and follow up agreed service levels, food quality and operational delivery.
• Ensure that premises, equipment, cleaning and maintenance meet required standards. Maintain purchasing controls and follow up safety, hygiene, complaints and corrective actions.

This is an on-site role in the Copenhagen area.

Further information about the employer and the operating environment will be shared during the confidential recruitment process.

Is this you?

You have management experience within hospitality, for example from a premium hotel, restaurant or comparable service operation.

You have managed employees and financial results and can demonstrate experience of budgeting, forecasting and cost control.

You understand premium table service and à la carte delivery and can assess food and beverage quality.

We expect around five years of relevant experience, although your responsibilities and results are more important than an exact number of years.

You have good practical skills in Microsoft Office, including Excel. Professional English is required. Danish or another Scandinavian language is advantageous.

As a person you are organised, take ownership and follow through on decisions.

You lead consistently, set clear expectations and support employees in meeting them.

You can distinguish necessary expenditure from discretionary costs and maintain service standards under pressure.

You are comfortable addressing problems and making decisions within your mandate.

Candidates proceeding in the process will be asked to sign a non-disclosure agreement before receiving information that identifies the employer or the specific operation.

Search keywords: Operations Manager, Hospitality Manager, Food and Beverage Manager, Restaurant Manager, Premium Hospitality

About the opportunity

Our client operates within hospitality and places high demands on service quality, operational reliability and financial accountability. The employer’s identity and further details about the business will be disclosed following a signed non-disclosure agreement.