Operations Coordinator

Tour Partner Group; Gentofte Kommune; Hybrid; DKK 320,000 - 420,000; Full time

Benefits offered by this job

International team

25 days holiday

Volunteer day

Annual social events

TPG discounts

Destination reward

On-the-job training

Collaborative culture

Career progression

Job summary

Tour Partner Group in Copenhagen, Denmark is seeking an Operations Coordinator to support senior team members, coordinate tour logistics and ensure smooth execution of travel experiences.

You will work in an international, collaborative team, crafting itineraries, booking accommodations and transport, handling client inquiries, and providing cross‑department support. Hybrid work is available with ongoing development opportunities.

Qualifications

• Interest in travel and tourism industry.
• Strong organizational and detail-oriented mindset.
• Excellent written and verbal communication; English fluency.

Responsibilities

• Support senior team members in crafting itineraries and packages.
• Coordinate logistics: accommodations, transport, activities.
• Maintain regular contact with Tour Leader for program adjustments.
• Prepare final travel documents and share with clients.
• Assist with client inquiries and provide information as needed.
• Monitor payments and ensure invoices are timely and accurate.
• Provide support to other departments when required.
• Engage in on-the-job training and learning opportunities.

Skills

Travel industry passion

Organizational skills

Communication skills

English proficiency

Microsoft Office

Education

Relevant education or coursework

Tools

Microsoft Office

Job description

About the position:

We are looking for a passionate and dynamic Operations Coordinator to join our team in Copenhagen, Denmark. In this role, you will be responsible for assisting senior team members, handling tour logistics and contributing to the smooth execution of travel experiences. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

Your responsibilities:

As an Operations Coordinator at Tour Partner Group, your key responsibilities will include:

• Support senior team members in crafting engaging tour itineraries and packages.
• Coordinating logistics and booking accommodations, transport, and activities etc.
• To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.
• To double check, get the final travel documents ready and send them to the client.
• Assist with client’s inquiries, providing information and support as needed.
• Monitor if payment conditions are respected, and/or that invoices are accurate and/or on time. Will report eventual delays to the DM/supervisor or TL.
• Provide support and/or cover for other departments when needed.
• Emergency phone
• Engage in on-the-job training to understand tour operations and industry standards.
• Actively participate in learning opportunities to broaden knowledge of travel logistics.

Your profile: Skills & Experience

We are looking for an individual with the following skills and qualifications:

• Passion for the travel and tourism industry.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Relevant education or coursework is a plus.
• Specific language skills may be required depending on market.
• You have a high level of written and spoken English.
• Good computer skills and fluency with Microsoft office package

What we offer

At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy:

• A dynamic and international work environment, collaborating with colleagues from over 20 nationalities.
• A holiday increase with years of service, up to 25 days.
• One volunteering day per year to support a cause you’re passionate about.
• Annual social events to celebrate our shared successes.
• TPG Travel Club discounts to explore our destinations in your free time.
• The opportunity to become a Value Champion, earning a Discover-Our-Destination reward for an exciting explorer getaway.
• A structured development programme with on-the-job training, ensuring you reach your full potential.
• A collaborative and supportive team culture where every member is valued.
• Opportunities for career progression, moving into new roles within the company.

Additional Information

• High Season Period: Please note that from 1st May – 31st August, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.
• Work Location: This position is based in Copenhagen, Denmark, with the possibility of hybrid working depending on the role.

Our Values

At Tour Partner Group, our values guide everything we do:

• Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.
• Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.
• Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.
• Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.