Operations Coordinator with French

JacTravel; København; Hybrid; DKK 260,000 - 360,000; Full time

Benefits offered by this job

International team

Hybrid work

25 days holiday

Volunteer day

Social events

Travel Club discounts

Value Champion

Development programme

Career progression

Job summary

Tour Partner Group is seeking an Operations Coordinator with French to join our Copenhagen-based team. You will support senior members, coordinate tour logistics, and ensure smooth execution of travel experiences within an international team.

Responsibilities include itinerary crafting, bookings, and client communication, with a focus on accuracy and proactive problem-solving. The role offers hybrid work in Copenhagen and opportunities for growth in travel operations.

Qualifications

• Fluent in French, spoken and written.
• High level of written and spoken English.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Good computer skills and fluency with Microsoft Office.

Responsibilities

• Support senior team members in crafting engaging tour itineraries and packages.
• Coordinate logistics and bookings for accommodations, transport, and activities.
• Communicate with the Tour Leader during tours to adjust the program and solve problems.
• Double check and send final travel documents to clients.
• Assist with client inquiries and provide information and support.
• Monitor payment terms and invoices; report delays to the DM/supervisor or TL.
• Provide support for other departments when needed.
• Engage in on-the-job training to understand tour operations and industry standards.
• Participate in learning opportunities to broaden knowledge of travel logistics.

Skills

Fluent in French

English proficiency

Strong organizational skills

Communication skills

Attention to detail

Tools

Microsoft Office

Job description

We are looking for a passionate and dynamic Operations Coordinator with French to join our team in Copenhagen, Denmark. In this role, you will be responsible for assisting senior team members, handling tour logistics and contributing to the smooth execution of travel experiences. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

Your Responsibilities

As an Operations Coordinator with French at Tour Partner Group, your key responsibilities will include:

• Support senior team members in crafting engaging tour itineraries and packages.
• Coordinating logistics and booking accommodations, transport, and activities etc.
• To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.
• To double check, get the final travel documents ready and send them to the client.
• Assist with client’s inquiries, providing information and support as needed.
• Monitor if payment conditions are respected, and/or that invoices are accurate and/or on time. Will report eventual delays to the DM/supervisor or TL.
• Provide support and/or cover for other departments when needed.
• Emergency phone
• Engage in on-the-job training to understand tour operations and industry standards.
• Actively participate in learning opportunities to broaden knowledge of travel logistics.

Your profile: Skills & Experience

We are looking for an individual with the following skills and qualifications:

• Fluent in French, spoken and written.
• Passion for the travel and tourism industry.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Relevant education or coursework is a plus.
• Specific language skills may be required depending on market.
• You have a high level of written and spoken English.
• Good computer skills and fluency with Microsoft office package

What We Offer

At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy:

• A dynamic and international work environment, collaborating with colleagues from over 20 nationalities.
• A holiday increase with years of service, up to 25 days.
• One volunteering day per year to support a cause you’re passionate about.
• Annual social events to celebrate our shared successes.
• TPG Travel Club discounts to explore our destinations in your free time.
• The opportunity to become a Value Champion
• A structured development programme with on-the-job training, ensuring you reach your full potential.
• A collaborative and supportive team culture where every member is valued.
• Opportunities for career progression, moving into new roles within the company.

Additional Information

• High Season Period: Please note that during high-season, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.
• Work Location: This position is based in Copenhagen, Denmark, with the possibility of hybrid working depending on the role.

Our Values

At Tour Partner Group, our values guide everything we do:

• Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.
• Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.
• Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.
• Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.

Some companies sell travel. We live it. Tour Partner Group is a leading B2B Destination Management Company specialising in the UK, Ireland, the Nordics and the Baltics. We're in the business of creating experiences that last a lifetime, and our team of 500+ specialists, spread across London, Edinburgh, Dublin, Palma, and Copenhagen, brings an energy and depth of knowledge that's hard to match. We design group tours, FIT itineraries and MICE experiences for travel trade partners around the globe. We're also deeply committed to responsible travel: challenging ourselves, raising our standards and making sure that the journeys we create leave a positive mark on the places and people they touch.