Online Customer Support Specialist

ShieldPro Protection; Esbjerg; On-site; DKK 85,175 - 102,023; Full time

Job summary

ShieldPro Protection is looking for a highly motivated Online Consultant to join its team in Esbjerg. The successful candidate will be responsible for providing exceptional customer service and support to clients through various online platforms.

This role involves communicating with clients, offering solutions to their inquiries, troubleshooting issues, and collaborating to improve internal processes. A competitive salary of $1300 per month is offered for this in-office position.

Qualifications

• Minimum of 1 year experience in a customer service or support role.
• Excellent communication skills both written and verbal with a strong command of the English language.
• Strong problem‑solving skills and ability to think on your feet.
• Comfortable using various online platforms and tools.
• Availability to work flexible hours including weekends.

Responsibilities

• Communicate with clients via online platforms to provide prompt responses.
• Maintain high product knowledge to assist clients effectively.
• Troubleshoot technical issues to ensure seamless online experience.
• Follow up with clients to ensure satisfaction.
• Collaborate with team members to improve client experience.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Technical troubleshooting

Ability to learn new systems

Job description

ShieldPro Protection is looking for a highly motivated Online Consultant to join its team in Esbjerg. The successful candidate will be responsible for providing exceptional customer service and support to clients through various online platforms.

This role involves communicating with clients, offering solutions to their inquiries, troubleshooting issues, and collaborating to improve internal processes. A competitive salary of $1300 per month is offered for this in-office position.