On-Call Bell Captain — Luxury Guest Concierge

Nordichotels; København; On-site; DKK 260,000 - 320,000; Full time

Benefits offered by this job

Pension

Insurance

4 free hotel nights per year (Strawbe​

Job summary

Villa Copenhagen is seeking On-Call Bell Captains for Front of House in Copenhagen. You will greet guests, manage their luggage, and provide attentive valet service, ensuring a premium 5-star experience.

This role emphasizes front-of-house presence, quick problem-solving, and a cosmopolitan service mindset. We value hospitality passion, a flexible schedule including day and weekend shifts, and a genuine love for Copenhagen.

Qualifications

• Driver's license class B required.
• Fluency in English or one of the Scandinavian languages preferred.
• On-call hospitality experience is a plus, adaptable in high-pressure settings.

Responsibilities

• Greet guests inside and outside of the hotel.
• Manage guests' luggage with care and security.
• Provide valet parking and assist with car guidance.
• Maintain high visibility and serve guests at Courtyard area.
• Handle requests, concerns, and resolve complaints gracefully.
• Communicate effectively with team and other departments.
• Stay informed about Copenhagen activities and local dining options.
• Ensure actions align with Villa Copenhagen brand values.

Skills

Driver's license B

English OR Scandinavian

On-call hospitality

Job description

Villa Copenhagen is seeking On-Call Bell Captains for Front of House in Copenhagen. You will greet guests, manage their luggage, and provide attentive valet service, ensuring a premium 5-star experience.

This role emphasizes front-of-house presence, quick problem-solving, and a cosmopolitan service mindset. We value hospitality passion, a flexible schedule including day and weekend shifts, and a genuine love for Copenhagen.