Nordic Head of Commercial Operating Model

Nordea; København; Hybrid; DKK 1,200,000 - 1,900,000; Full time

Job summary

Nordea in Copenhagen invites applications for Head of Commercial Operating Model to lead Business Banking’s Commercial Operating Model function across the Nordics, shaping how 4,000 colleagues serve customers, deploy capacity and improve productivity.

You will build scalable, customer-focused operating models, drive data and AI-enabled improvements, and lead a high-performing team while aligning countries and functions to deliver measurable outcomes.

Qualifications

• Senior experience in commercial operations, sales effectiveness, service transformation or operating-model design.
• Track record turning operating-model changes into adoption and measurable customer, commercial and productivity outcomes.
• Strong understanding of frontline sales and service, including capacity, performance, quality and customer coverage.
• Experience navigating complex, customer-facing organisations across markets, channels or business units.
• Experience applying data, AI and automation to improve commercial performance and frontline productivity.
• Leadership experience building specialist teams and influencing senior stakeholders across organisational boundaries.

Responsibilities

• Lead the evolution of the commercial operating model for 4,000 Nordic colleagues, shaping customer service, priorities, capacity and performance across markets and channels.
• Drive Nordic scale through common principles and frontline practices that improve consistency, productivity and quality while respecting local needs.
• Turn strategy into adopted ways of working that deliver measurable customer, commercial and productivity outcomes.
• Define how data, AI, automation, digital channels and human expertise combine to improve customer experience and simplify work.
• Lead and develop a high-performing team of experts, building capability, accountability and collaboration.
• Act as the senior operating-model authority, aligning countries and functions, challenging outdated practices and sustaining improvement at scale.

Skills

Senior ops experience

Sales effectiveness

Frontline transformation

Operating-model design

Data AI automation

Leadership teams

Job description

Nordea in Copenhagen invites applications for Head of Commercial Operating Model to lead Business Banking’s Commercial Operating Model function across the Nordics, shaping how 4,000 colleagues serve customers, deploy capacity and improve productivity.

You will build scalable, customer-focused operating models, drive data and AI-enabled improvements, and lead a high-performing team while aligning countries and functions to deliver measurable outcomes.