NCE Regional Control Tower Lead

Maersk Mexico; Aarhus; On-site; DKK 900,000 - 1,300,000; Full time

Job summary

Maersk in Aarhus is seeking a seasoned operations leader to head the NCE Regional Control Tower for a global customer spanning Northern and Continental Europe. You will drive regional performance, governance, and alignment between regional and global towers, operational teams, and customer stakeholders.

The role requires strong ownership, proactive risk management, and structured problem solving, with fluency in English.

Qualifications

• Structured and experienced operational profile with leadership capability.
• Experience in logistics, supply chain, or customer operations.
• Proven ability to manage KPIs, governance and performance.
• Strong communication and stakeholder management skills.
• Familiarity with Lean, root-cause analysis and problem solving is an advantage.
• Fluent in English, written and spoken.

Responsibilities

• Drive regional operational priorities, governance, and execution.
• Coordinate and provide operational direction across the Regional Control Tower.
• Monitor KPIs and performance, proactively identifying risks and gaps.
• Lead root-cause analysis and implement corrective actions.
• Ensure adherence to IOPs, customer requirements, and global standards.
• Align Regional and Global Control Towers, teams, and customer stakeholders.
• Use data to drive continuous improvement and operational reliability.
• Promote ownership, accountability, and proactive escalation across the region.

Skills

Operational leadership

Logistics experience

Stakeholder management

KPI and performance management

Lean & root-cause analysis

Structured problem solving

English fluency

Job description

Lead the NCE Regional Control Tower for a global customer, ensuring strong operational performance, customer experience, and effective regional execution. Responsible for people leadership, operational governance, KPI and performance management, process adherence, and continuous improvement. Acts as the key link between Regional and Global Control Towers, operational teams, and the customer, driving accountability, proactive risk management, and structured problem solving.

We offer

At Maersk, we are transforming logistics to deliver seamless, reliable, and customer-centric supply chains. From our Aarhus office, you'll take a leading operational role in the NCE Regional Control Tower supporting a global customer across Northern and Continental Europe. You'll be responsible for driving regional operational performance, governance, and alignment, ensuring strong execution and collaboration across the Regional and Global Control Towers, operational teams, and customer stakeholders.

Key responsibilities

• Drive regional operational priorities, governance, and execution
• Coordinate and provide operational direction across the Regional Control Tower
• Monitor KPIs and performance, proactively identifying risks and performance gaps
• Drive root-cause analysis and ensure corrective actions are implemented and followed through
• Ensure adherence to IOPs, customer requirements, and global standards
• Drive alignment across Regional and Global Control Towers, operational teams, and customer stakeholders
• Use data and insights to drive continuous improvement and operational reliability
• Promote clear ownership, accountability, and proactive escalation across the region

We are looking for

• You are a structured and experienced operational profile who is comfortable taking the lead without relying on formal authority. You can create direction, bring stakeholders together, and ensure actions are followed through.
• Have solid experience within logistics, supply chain, or customer operations
• Have experience coordinating complex operations across teams and stakeholders
• Have strong communication and stakeholder management skills
• Are comfortable working with KPIs, performance management, and operational governance
• Demonstrate strong ownership and the ability to drive execution across functions
• Bring a proactive, solution-oriented, and continuous improvement mindset
• Experience with Lean, root-cause analysis, and structured problem solving is an advantage
• Are fluent in English, both written and spoken

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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