Junior Pre-sales Technical Consultant

IDEMIA; Rødovre Kommune; On-site; DKK 448,000 - 673,000; Full time

Job summary

IDEMIA Denmark is seeking a proactive technical liaison to bridge customers and IDEMIA across complex product needs. You will understand customer requirements, promote IDEMIA solutions, and support sales through presentations and tender responses.

You will also implement projects and coordinate validations with clients. Ideal candidates demonstrate strong communication, problem-solving, and presentation skills, plus the ability to work under pressure and handle confidential information with

Qualifications

• Proactive, confident with a can-do attitude.
• Strong organisational and problem-solving skills with attention to detail.
• Ability to work under pressure and meet deadlines.
• Excellent communication and interpersonal skills.
• Confident in preparing and delivering information and presentations.
• Team player but able to work independently.
• High level of IT literacy (Word, Excel, PowerPoint, Outlook).
• Friendly, personable and highly professional.
• Ability to deal with confidential and sensitive information.
• Results oriented, able to deliver against targets and objectives.

Responsibilities

• Main contact point for technical topics between customers and IDEMIA.
• Understand customer technical needs and identify potential products against IDEMIA's product roadmap.
• Promote IDEMIA products and services to customers.
• Provide ongoing technical support to sales and contribute to sales presentations, tender responses and proposals.
• Implement projects and coordinate final validation with customers.
• Collect functional requirement specifications for applicable products with the customer.
• Manage the product selection process and ensure the right product matches customer requirements.
• Participate in project delivery and technical implementation.
• Coordinate final validation for applicable products with customers.
• Maintain a close relationship with the technical counterpart of the customer.
• Engage in product specification reviews to upsell and influence next product evolution.
• Assist in quality complaints from customer on delivered products through first level local troubleshooting.
• Support quality team in resolution of problems and coordinate response or communication to the customer.
• Promote and implement standard products for small to medium size customers.

Skills

Communication skills

Problem-solving

Team player

IT literacy

Presentation skills

Tools

MS Office

Job description

• Ensures to be the main contact point for technical topics between customers and IDEMIA
• Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap
• Promotes IDEMIA products and services to customers
• Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals
• Implements projects
• Collects functional requirement specifications for applicable products with the customer
• Manages the product selection process and ensures the right product is selected to match customer’s requirement
• Participates in the project delivery and technical implementation
• Coordinates final validation for applicable products with customers
• Mainains a close relationship with technical counterpart of custome
• Engages constantly in product specification reviews to upsell and influence the next product evolution
• Assists in quality complaints from customer on delivered products through first level local troubleshooting
• Supports quality team in the resolution of problem and coordinates response or communication to the customer
• Promotes and implements standard products for small to medium size customers

What you need to succeed in this role:

• Proactive, confident and with a positive ‘can-do’ attitude;
• Strong organisational and problem-solving skills & excellent attention to detail;
• An ability to work well under pressure & to deadlines;
• Highly effective communication & interpersonal skills;
• Confident in preparing and delivering information & presentations;
• Team Player but able to work independently;
• High level of IT literacy (word, excel, PowerPoint, outlook) skills;
• Friendly, personable & highly professional;
• Ability to deal with confidential & sensitive information;
• Results oriented, able to deliver against targets & objectives.