IT Service Desk Associate – Production Site Support

West Pharmaceutical Services, Inc; Horsens; Presencial; DKK 440.000 - 561.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus eligibility

Descripción de la vacante

West Pharmaceutical Services, Inc. in Horsens, Denmark, is seeking a Jr Assoc, IT Support to act as service desk support for site users and production-related needs.

You will handle service requests, incidents, troubleshooting, and coordinate with global IT teams to support site operations and project delivery. This is a fixed-term 9-month position, with potential extension.

Fluent Danish and good English are required; prior IT support in manufacturing is a plus.

Formación

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least 1 year of IT support experience with hardware, software, user devices, and site-based infrastructure.
• Experience in manufacturing or production environments is a plus.

Responsabilidades

• Act as service desk support for the Horsens site, handling requests for service delivery and incident resolution.
• Respond to support needs through phone, Teams calls, and Jira tickets, and troubleshoot issues to resolution or escalation as needed.
• Work with global IT teams on current and new project delivery impacting the Horsens site, including network, infrastructure, and software-related activities.
• Provide support for MES production systems, LAN servers and network from the perspective of local IT, software installations, and deployment of end-user devices including computers, peripherals, printers, pocket PC scanners, and company mobile phones.
• Use relevant IT tools and platforms.
• Participate in weekly team's calls and any other required calls affecting IT Horsens.
• Follow relevant security protocols, SOPs, and quality standards in all support activities.
• Participate in out-of-office/on-call rotation for answering calls and resolving production issues remotely or on site when required.

Conocimientos

Fluent Danish

English Proficiency

Microsoft Active Directory

Azure

SCCM

Jira

Cisco

VMware vSphere

MES support

Troubleshooting

Educación

Bachelor’s Degree in Computer Science/Information Technology or related field

Herramientas

Jira

SCCM

VMware vSphere

Cisco

Fortinet

Apple JAMF

Descripción del empleo

West Pharmaceutical Services, Inc. in Horsens, Denmark, is seeking a Jr Assoc, IT Support to act as service desk support for site users and production-related needs.

You will handle service requests, incidents, troubleshooting, and coordinate with global IT teams to support site operations and project delivery. This is a fixed-term 9-month position, with potential extension.

Fluent Danish and good English are required; prior IT support in manufacturing is a plus.