IT Operations Team Leader

DS Smith; Grenaa; Hybrid; DKK 900,000 - 1,200,000; Full time

Job summary

DS Smith in Denmark is seeking an experienced IT Operations Team Leader to guide a regional IT infrastructure team across servers, networks, storage and telecoms. You will balance hands-on technical work with people leadership to ensure reliable, secure and high-performing services.

Travel up to 30% within Denmark & Sweden; hybrid work model with 60% home-based, and close collaboration with regional stakeholders. A degree in CS/IT and ITIL/industry certificates are preferred.

Qualifications

• Proven experience leading IT infrastructure or operations teams.
• Familiarity with ITIL processes and service management best practices.
• Experience with cloud platforms (Azure and/or AWS).
• Strong networking, server and storage knowledge.

Responsibilities

• Lead, coach and develop a high-performing IT infrastructure team.
• Oversee day-to-day IT infrastructure operations including servers, networks, storage, and telecoms.
• Ensure security, availability and performance of IT systems and services.
• Plan and deliver infrastructure projects with budgeting and stakeholder management.
• Coordinate incident response and root-cause analyses.

Skills

IT infrastructure leadership

ITIL

Azure/AWS

Cisco/networking

Education

Bachelor's degree in Computer Science / IT

Tools

Servers

Virtualization

Job description

Hybrid - Grenaa, Central Denmark Region, Denmark · Fredericia, Region of Southern Denmark, Denmark

Aug 13, 2026

IT Operations Team Leader

Location: Grenaa or Taulov, Denmark
Type: Full-time, Permanent
Language Requirement: English (Fluent), Danish (Fluent)
Workplace Model: Hybrid - 60% work from home permitted

Travel: Up to 30% (Denmark & Sweden)
Reporting to: IT Regional Infrastructure Manager

About the Role

We're looking for an experienced and people-focused IT Operations Team Leader to join our Shared Services team. This is an exciting opportunity to lead a team of IT infrastructure professionals responsible for delivering reliable, secure and high-performing IT services across the business.

As IT Operations Team Leader, you will oversee the day-to-day management of our IT infrastructure environment, including servers, networks, storage and telecommunications systems. You will provide technical leadership, support strategic infrastructure projects, drive continuous improvement and ensure the effective delivery of services that enable business success.

Working closely with regional and global stakeholders, you will balance hands-on technical expertise with strong leadership capabilities, helping to develop team performance while ensuring operational excellence across the IT estate.

Key responsibilities include:

Leading, coaching and developing a high-performing IT infrastructure team

Managing workload allocation, priorities and team performance to ensure service excellence

Providing technical guidance, mentoring and support to team members

Overseeing the daily operation of infrastructure services, including servers, networks, storage and telecommunications

Ensuring the availability, security and performance of IT systems and services

Developing and implementing infrastructure standards, processes and best practices

Monitoring systems proactively and driving preventative measures to minimise service disruption

Leading and delivering infrastructure projects from planning through to implementation

Managing project budgets, resources, timelines and stakeholder expectations

Coordinating incident response activities and providing leadership during critical outages

Conducting root cause analysis and implementing measures to prevent recurring incidents

Supporting capacity planning activities to ensure infrastructure can meet future business demands

Managing relationships with infrastructure vendors and service providers, including contract and SLA performance

Driving continuous improvement initiatives to enhance service quality, efficiency and resilience

This role offers a fantastic opportunity to combine technical leadership with people management in a dynamic international environment, helping shape the future of our infrastructure services whilst developing and growing a talented team.

About You

You are an experienced IT infrastructure professional with a strong background in operational leadership and a passion for building high-performing teams.

Proven experience leading IT infrastructure or operations teams

Strong technical knowledge of server, network, storage and virtualisation technologies

Experience working within IT Service Management frameworks, such as ITIL

Excellent troubleshooting, problem-solving and analytical skills

Demonstrated experience delivering infrastructure projects and managing stakeholders

Excellent communication skills, with the ability to engage both technical and non-technical audiences

A collaborative leadership style with the ability to motivate and develop others

A degree in Computer Science, Information Technology or a related discipline, or equivalent relevant experience

Experience with cloud platforms such as Microsoft Azure and/or AWS

Industry certifications including Microsoft, Cisco, CompTIA or equivalent

Advanced network experience and / or Cisco certification is a plus

Additional Information

Standard working hours are Monday to Friday, 08:00 to 16:00 (local time)

Regular travel within the region is required (approximately 25-30%)

A valid driving licence is required

About Us

We are DS Smith, together with International Paper, a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people who challenge and support one another to create positive change.

Our colleagues across Europe, the Middle East, Africa and North America bring expertise across innovation, manufacturing, design, sales, sustainability, supply chain and technology. Together, we help our customers make the world safer, more productive and more sustainable.

"To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued and everyone has an equal opportunity to succeed."

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria."

#LI-CP

DS Smith

Redefining Packaging for a Changing World

DS Smith is a leading provider of innovative, sustainable packaging solutions and paper products, focusing on a circular economy and supply chain optimization.