IoT Services Manager, Nordics, UK & Benelux

Trackunit; Aalborg; Híbrido; DKK 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work setup

IT equipment provided

Inclusive workplace culture

Descripción de la vacante

Trackunit is seeking an IoT Services Manager to own end-to-end customer-facing project management, installer relationships, and IoT technical account management for the region. You’ll be the primary contact for customers, sales, and installers, guiding them from onboarding through fleet-health optimization and ongoing device lifecycle support.

You’ll work in a flexible setup with options to be based at one of Trackunit’s locations or work remotely, collaborating across global teams to drive

Formación

• Technical account management or advisory experience in IoT/telematics.
• Ability to interpret fleet-health data and benchmark performance.
• Knowledge of device and firmware management (CAN, MODbus, FOTA, BLE).
• Experience in customer-facing project management and deployment operations.
• Strong organizational skills managing installer networks.

Responsabilidades

• Serve as the primary technical contact for IoT-scope customer accounts, guiding hardware, telematics, and configuration from onboarding through fleet-health optimization.
• Own technical configuration across CAN/Modbus, firmware management (FOTA), and device operating modes to keep fleets healthy.
• Monitor fleet and device health, investigate non-reporting devices, and resolve risks before impact.
• Partner with Key Account Directors and Customer Success on technical discussions, solution positioning, and upsell.
• Own project management and coordination for regional device and fleet installation and deployment programs.
• Act as primary liaison between customers, sales, and internal teams to ensure timely, high-quality installations.
• Own escalation management for installation, technical, and customer satisfaction issues across teams.

Conocimientos

IoT experience

Tech advisory

Customer-facing PM

Fleet-health analytics

Stakeholder management

Nordic languages or Dutch + English

Herramientas

CAN & Modbus

Firmware management (FOTA)

BLE sensors

Descripción del empleo

Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction far behind a global economy on the rise and placed the industry as one of the least productive industries too.

We are looking for an IoT Services Manager to own end-to-end customer-facing project management, installer relationships, and IoT technical account management for their region. You'll be the primary point of contact for customers, sales, and installers during deployment — and the primary technical point of contact for device, fleet, and IoT solution health once customers are live, guiding them from installation through fleet-health optimization and ongoing device lifecycle support.

With locations in Denmark, The UK and The Netherlands, we offer you a flexible setup with the possibility to work from one of our locations or remotely. No relocation assistance is offered for this position.

What’s in it for you?

• A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees at Trackunit and we have just passed 450 employees.
• International environment with regular check-ins and social events across teams, departments and borders.
• We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an open feedback culture to enable you to identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
• Turning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. And this priority starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives on our career site.

Who are you ideally?

• Technical account management or technical advisory experience in an IoT, telematics, or hardware environment.
• Comfortable consulting customer and interpreting fleet-health and technical data to advise customers and benchmark performance against peer accounts.
• Working knowledge of device and firmware management (CAN, MODbus, firmware/FOTA, BLE sensors) sufficient to guide configuration, validation, and troubleshooting.
• Experience in customer-facing project management, installation, or deployment operations.
• Strong organizational skills — comfortable working with installer networks and multiple concurrent programs at once.
• Skilled at building trusted relationships with both customer technical stakeholders and internal sales, account, and support/engineering teams.
• Professional fluency in either one of the Nordics languages or Dutch, besides English.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

Primary responsibilities:

• Serve as the primary technical point of contact for IoT-scope customer accounts — guiding hardware, telematics, and IoT configuration from onboarding through ongoing fleet-health optimization.
• Own technical configuration work across CAN/Modbus profiles, firmware management (including FOTA), and device operating modes to keep customer fleets healthy and reporting accurately.
• Monitor fleet and device health, investigate non-reporting devices, and proactively identify and resolve risks before they affect customer operations.
• Partner with Key Account Directors and Customer Success Managers on technical discussions, solution positioning, and upsell opportunities.
• Own project management and coordination for regional device and fleet installation and deployment programs, from work order intake through completion.
• Act as the primary point of contact between customers, sales, and internal technical teams, ensuring installations are scoped, scheduled, and delivered on time and to standard.
• Own escalation management for installation, technical, and customer satisfaction issues, coordinating across Deployment Operations, Installer Network & Partner Ops, and Support/Engineering.

Our hiring process

Don't waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.

• Virtual meet and greet. Meet with the Talent Acquisition Partner.
• A deeper conversation: We'll go into your experience and how you work, and you'll get a clearer picture of the team, the challenges, and what the role looks like day to day.
• Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
• If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
• Offer presentation and walk-through. We’re lucky to have you!

The question is: Are you in?

Trackunit is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Trackunit also prioritizes providing reasonable accommodations for qualified people with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let our People & Talents team know.

About Trackunit

Trackunit is the leading operating data platform connecting people, assets, and processes in construction.

A global technology company connecting the construction industry - by orchestrating data and infrastructure - to build the most useful industry for the world.

We connect construction through one platform to create a living, evolving ecosystem that delivers data and insights to the off-highway sector. With more than 2 million assets connected and more than 2 billion data points collected each day, we use technology to eliminate downtime, improve safety, and help customers improve the bottom line in a sustainable, cost-effective way