IT Support Specialist

Trackunit; Aalborg; Remote; DKK 300,000 - 420,000; Full time

Job summary

Trackunit is seeking an IT-support specialist to provide global 2nd-line and 1st-line support for hardware, software, and network issues. You will manage device provisioning, onboarding/offboarding, and identity management with Okta, while maintaining asset inventory and supporting security tooling.

You’ll collaborate with the global IT Operations team and act as the local Denmark liaison for office tech. The role suits graduates with IT-support education, strong English, and a proactive service

Qualifications

• Completed IT-supporter qualification or equivalent IT education.
• Experience with Windows and/or macOS environments from apprenticeship or practice.
• Proactive, service-oriented mindset with ability to work independently and in a distributed team.

Responsibilities

• Provide first- and second-line IT support to employees in person and globally.
• Manage device provisioning, configuration and lifecycle for laptops and peripherals.
• Handle onboarding and offboarding, including identity management via Okta.
• Log, triage and resolve tickets in Freshservice, meeting SLAs.
• Maintain asset inventory and assist with hardware procurement/logistics.
• Support endpoint security tooling and escalate security issues per policy.
• Collaborate with global IT Operations and act as local liaison for office tech in Denmark.

Skills

Windows/macOS environments

Customer service mindset

Strong communication

Fluent English

Education

IT-supporter qualification (data- og kommunikationsuddannelsen, trin 1)

Tools

Freshservice

IRU

Intune

Job description

What You’ll Do

• Provide first- and second-line IT support to employees both in person and globally - hardware, software, network, and access issues
• Manage device provisioning, configuration, and lifecycle (laptops, peripherals) using our device management tools (IRU/Intune)
• Handle user onboarding and offboarding, including identity and access management through Okta (SSO, SCIM-provisioned accounts)
• Log, triage, and resolve tickets through our service management platform (Freshservice), meeting agreed SLAs
• Maintain accurate asset inventory and support hardware procurement/logistics.
• Support endpoint security tooling (e.g., CrowdStrike) and **escalate** security-relevant issues per policy
• Partner with the global IT Operations team on shared processes, documentation, and continuous improvement
• Act as a local liaison for facilities/IT needs tied to office equipment and meeting room technology in Denmark.

What You Bring

• A completed IT-supporter qualification (data- og kommunikationsuddannelsen, trin 1) or equivalent EUD/vocational IT support education — new graduates are very welcome to apply
• Practical experience with Windows and/or macOS environments (including from your apprenticeship/praktik placement)
• A proactive, service-oriented mindset and comfort working both independently and as part of a distributed team
• Strong communication skills — able to explain technical issues clearly to non-technical colleagues
• Fluent English required; additional languages are a plus (most of our global IT team and documentation operate in English)
• A strong sense of curiosity, intrinsic motivation and desire to be of service to others

Nice to Have (not required — we’re happy to train)

• Exposure to identity/access concepts (SSO, user provisioning) - Okta experience a plus
• Familiarity with ticketing/ITSM tools; Freshservice experience a plus

Also Nice to Have

• Experience with MDM/endpoint management tools (IRU, Intune)
• Exposure to security compliance frameworks (ISO 27001) or general security hygiene practices
• Experience supporting a hybrid or globally distributed workforce

Why Trackunit

Trackunit connects the construction industry through IoT and telematics technology, helping our customers build safer, smarter, and more sustainable job sites. Joining our IT team means helping scale the technology backbone that supports a growing global organization — with real ownership and room to develop.

Our hiring process

Don’t waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that’s not in the cover letter.

Virtual meet and greet. Meet with the Talent Acquisition Partner.

A deeper conversation: We’ll go into your experience and how you work, and you’ll get a clearer picture of the team, the challenges, and what the role actually looks like day to day.

Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who 'you'll also work closely with in the job.

If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.

Offer presentation and walk-through. We’re lucky to have you!

Coming Together To Connect Construction

We’re committed to construction - one of the largest industries in the world. Over the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and shaping the agenda for an entire industry on a global scale.

We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products – it’s a way of life at Trackunit. We’re proud to be a truly global team. Our colleagues get together in hubs spread across the globe, but we embrace the idea of working remotely and in environments that inspire you. Everything we do, we do it to eliminate downtime and build the most useful industry for the world.

The question is: Are you in?