Infrastructure Engineer

Flying Tiger Copenhagen; København; Hybrid; DKK 520,000 - 700,000; Full time

Benefits offered by this job

Central Copenhagen location

Private health insurance

Flexible working (WFH)

International workplace

Restaurant-quality food

Job summary

Flying Tiger Copenhagen is seeking an Infrastructure Engineer to join our Infrastructure Operations team in shaping the IT backbone of our retail stores. You will own POS health, network uptime, and device management, helping scale our store IT standards across multiple sites.

Based in Copenhagen HQ, you’ll work in a global environment with opportunities to grow into broader infrastructure ownership, collaborating with vendors and outsourced partners in a hybrid work setup.

Qualifications

• 5+ years in infrastructure, systems, or field/site engineering.
• Experience with POS systems, retail hardware, or distributed store IT equipment.
• Network hardware administration experience; Cisco Meraki a plus.
• Familiarity with ITSM tooling for incidents and changes.
• Experience with RMM platforms such as Kaseya VSA X, Hexnode, etc.
• Working knowledge of Microsoft 365, Entra ID, and Intune.

Responsibilities

• Own day-to-day health, performance and availability of POS systems and in-store IT infrastructure.
• Escalation point for store-related infrastructure incidents.
• Plan and execute ongoing POS system refreshes including hardware rollout and configuration.
• Maintain and troubleshoot networking equipment deployed in stores.
• Coordinate with staff, field engineers and vendors for maintenance and rollouts.
• Use RMM tooling for monitoring, patching and remote support across estate.

Skills

POS systems

Retail hardware

Network administration

ITSM tooling

RMM platforms

Entra ID & Intune

Tools

Kaseya VSA X

Hexnode

Cisco Meraki

Microsoft 365

Intune

Job description

Are you an Infrastructure Engineer who enjoys working with technology on a scale and using data to understand, improve, and optimize complex IT environments? Flying Tiger Copenhagen is looking for someone to join our Infrastructure Operations team and help shape the infrastructure that supports our retail business.

Reporting to the IT Infrastructure Manager, you will be responsible for the technical health, availability, performance, and continuous improvement of the infrastructure behind our retail stores. This includes point-of-sale systems, in-store networks, endpoints, and the platforms and services that connect them. You will also take on broader infrastructure responsibilities spanning cloud identity, device management, and network administration, growing into a well-rounded infrastructure engineer who can support the wider IT estate with a clear path to broader infrastructure ownership and the opportunity to shape our store IT standards.

You will become part of an international environment at our HQ in Christianshavn, Copenhagen.

Responsibilities include:

• Own the day-to-day health, performance, and availability of POS systems and in-store IT infrastructure.
• Act as the escalation point for store-related infrastructure incidents.
• Support the planning and execution of the ongoing POS system refresh, including hardware rollout, configuration, and similar activities.
• Maintain and troubleshoot networking equipment deployed in stores.
• Coordinate with store staff, outsourced field engineers, and vendors to schedule maintenance, hardware replacements, and new store rollouts.
• Use Kaseya VSA X and related RMM tooling for monitoring, patching, and remote support across the hardware estate.

Who you are:

Ideally, you bring experience like:

• 5+ years of experience in an infrastructure, systems, or field/site engineering role, ideally in a multi-site or retail environment.
• Hands-on experience with POS systems, retail hardware, or similar distributed store/site IT equipment.
• Experience with network hardware administration. Familiarity with Cisco Meraki is a strong plus.
• Familiarity with ITSM tooling for incident, request, and change management.
• Strong troubleshooting skills, ownership mentality, and ability to work both independently and with outsourced partners.
• Knowledge of a 24/7 environment where sense of urgency is sometimes required.
• Experience with RMM platforms such as Kaseya VSA X, Hexnode etc.
• Working knowledge of Microsoft 365, Microsoft Entra ID, and Intune (or comparable MDM/identity platforms).

Flying Tiger Copenhagen offers:

• A fantastic central Copenhagen location.
• Private health insurance (including children).
• Flexible working, including the option to work from home.
• A fun, social, and dynamic culture.
• Events, Friday bars, staff clubs, and more.
• An international workplace rooted in Scandinavian values.
• Daily restaurant-quality food.
• and much more.

Did you know?

We take climate action seriously and work continuously to reduce our carbon footprint. This includes shifting from plastic to renewable materials and ensuring our stores run on renewable energy. Our efforts are validated by external experts through the Science Based Targets initiative. Learn more about our sustainability work here: https://flyingtiger.com/en-de/pages/sustainability