IAM Operations Analyst

SAM International; Snoghøj; On-site; DKK 394,477 - 558,842; Full time

Benefits offered by this job

Work-from-home options

Flexible hours

Home office allowance

Job summary

SAM International is seeking an IAM Operations Analyst to handle governance and operational management of third-party applications in Snoghøj, Denmark. Your role will include maintaining access lifecycle processes, collaborating with stakeholders, and supporting audits.

The ideal candidate will have 3-5 years of experience in IAM operations and be familiar with IAM tools such as ServiceNow and Clear Skye. The position offers flexible working conditions, including work-from-home options.

Qualifications

• 3-5 years of experience in IAM operations or access management.
• Experience managing user life-cycle processes like provisioning and de-provisioning.
• Strong documentation and organizational skills.

Responsibilities

• Maintain an inventory of third-party applications and external websites.
• Execute access lifecycle processes including joiner and leaver activities.
• Support audits by providing evidence and documentation.

Skills

IAM operations

Access management

Documentation skills

Communication skills

Process management

Tools

ServiceNow

Clear Skye

SailPoint

Job description

Our client, based in canton Schwyz, is actively searching for an IAM Operations Analyst to support the governance and operational management of third-party applications and external websites used across the organization.

In this context, external websites refer to vendor-managed, externally hosted web applications, portals, and websites used by employees, teams, or business functions to support operational activities. In this role, you will act as the operational point of contact for access and ownership processes, ensuring consistent access lifecycle execution, accurate documentation, audit readiness, and long-term knowledge retention within IAM.

Responsibilities

• Maintain an inventory of third‑party applications and external websites, including ownership, access models, and vendor details;
• Execute access lifecycle processes for third‑party applications and external websites, including joiner, mover, and leaver activities;
• Process access provisioning, modification, and revocation requests in line with IAM policies;
• Maintain clear, consistent, and auditable documentation of access decisions and approvals;
• Create and maintain SOPs, knowledge articles, and process documentation for each third‑party application and external website;
• Centralize and retain organizational knowledge of vendor‑specific access procedures;
• Support periodic access reviews and certification activities with business stakeholders;
• Collaborate with business owners, HR, IT GRC, Compliance, and vendors to ensure process alignment;
• Support audits by providing evidence, documentation, and process transparency;
• Support application onboarding through standard processes, including requirements gathering and configuration in Clear Skye and ServiceNow;
• Identify process improvement opportunities and support automation through IAM tools such as ServiceNow and Clear Skye.

Requirements

• 3‑5 years of experience in IAM operations, access management, or IT support;
• Experience managing user life‑cycle processes with focus on provisioning, de‑provisioning, Identity Governance, user access reviews, Role Based Access Control, etc.;
• Experience working with third‑party applications and vendor‑managed, externally hosted web applications, portals, or websites;
• Strong documentation, process management, and organizational skills;
• Hands‑on familiarity with IAM tools such as ServiceNow, Clear Skye, SailPoint, or similar platforms;
• Good understanding of IAM concepts, including RBAC, SSO, identity governance, and directory services;
• Experience working in compliance‑ or audit‑driven environments is an advantage;
• Strong stakeholder management, communication, and collaboration skills;
• Structured, detail‑oriented, and proactive approach to work.
• Fluent English is mandatory, German is an advantage

What you can expect

We provide modern working conditions, including work‑from‑home options, flexible hours and a home office allowance to ensure staff members have a work environment equipped with the latest technology.