Head of Operations DK (Maternity Cover)

Redgert Comms; København; On-site; DKK 900,000 - 1,100,000; Full time

Job summary

Redgert Comms APS seeks a Head of Operations to drive profitability, efficiency and client satisfaction. You will lead a skilled team, manage key client relationships, and oversee the Danish business from a central operations role. The position is a fixed-term maternity cover with potential for long-term extension based on performance and needs.

You will report to the Redgert Group COO and shape processes, HR, budgets and growth strategies to ensure sustainable success during the term.

Qualifications

• Agency experience managing operations and delivery
• Proven ability to lead a team of professionals
• Strong track record in managing senior client relationships and expectations
• Experience overseeing project budgets and financial performance
• Eligibility to work in Denmark is required

Responsibilities

• Lead operational leadership across the agency, maintaining processes and identifying development opportunities
• Oversee client and project management standards, timelines, approvals and quality control
• Manage staffing across clients/projects based on capacity and skills, including freelance resourcing and HR onboarding

Skills

Agency experience

Team leadership

Client relationship management

Budget management

Right to work in Denmark

Job description

As Head of Operations for Redgert Comms APS, you will be responsible for managing the company’s day-to-day operations - with a key focus on profitability, efficiency and client satisfaction. You will oversee a talented team, manage key client relationships, and be responsible for the maintenance and growth of the Danish business. The role is a fixed-term maternity cover but with the possibility of retaining the role long-term pending business performance and needs upon the expiration of the term. As part of this role you will report to the Redgert Group COO.

Operational Leadership

• Maintain proven ways-of-working and processes, while proactively identifying opportunities for development in the day-to-day work flows
• Oversee client and project management standards, timelines, approvals, and quality control
• Maintain a high-performing environment by identifying and resolving operational bottlenecks.

Resource & Team Management

• Allocate staffing across clients and projects based on capacity and skill sets
• Manage freelance resourcing and evaluate hiring needs
• Lead recruitment, onboarding, and operational aspects of HR
• Support team development through training, performance processes, and culture initiatives

New Business Development & Financials

• Identify, qualify, and nurture new business leads
• Manage the new business pipeline and revenue projections
• Collaborate with commercial teams to create proposals, build scopes, and set pricing
• Lead and support pitch meetings and follow-up communicationsn
• Actively contribute to the agency’s P&L and ensure financial health, profitability, and sustainable growth
• Lead forecasting, budgeting, and monthly/quarterly agency income tracking, including reporting to COO.

Client & Account Operations Support

• Oversee client onboarding processes to ensure seamless engagement kickoff
• Step in to support account teams during high-demand periods
• Ensure consistent quality and delivery standards across the agency

Key Criteria & Experience

• Agency experience
• Minimum 7+ years experience
• Proven experience managing a team
• Proven experience managing client relationships at a senior level
• Experience managing client/project budgets
• Right to work in Denmark