Head of Customer Experience & Growth — Green Energy

Nextt & Mason AB; Denmark; On-site; DKK 50,000 - 80,000; Full time

Job summary

Nextt & Mason AB is looking for a team leader for their customer management in Denmark. You'll be responsible for ensuring customer satisfaction for both private and business clients while leading a skilled team. The role involves driving customer engagement initiatives, overseeing service experiences, and developing new customer concepts in the sustainable energy sector. This position requires a focus on collaboration and innovative strategies for district heating.

Responsibilities

• Lead and develop the customer area for private and business customers.
• Drive initiatives that ensure high customer satisfaction and engagement.
• Oversee billing, service experience, and digital tools at customer touchpoints.
• Build and lead a motivated team ensuring clarity and engagement.
• Develop and execute customer campaigns and engagement concepts.
• Relaunch the company vision, brand, and communication platform.
• Contribute to management strategy to shape the company's future.

Job description

Nextt & Mason AB is looking for a team leader for their customer management in Denmark. You'll be responsible for ensuring customer satisfaction for both private and business clients while leading a skilled team. The role involves driving customer engagement initiatives, overseeing service experiences, and developing new customer concepts in the sustainable energy sector. This position requires a focus on collaboration and innovative strategies for district heating.