Guide Experience & Operations Intern (6-month)

Discova; Siem; Sur place; DKK 43 000 - 87 000; Plein temps

Résumé du poste

Discova is seeking a Guide Experience Intern to support the creation and delivery of engaging learning experiences for tour guides. This fixed-term contract role offers hands-on exposure to learning design, content development, and digital training tools while you study or have recently graduated.

Based in Siem Reap, you will help develop online content, publish materials, monitor participation, and assist with program administration.

Qualifications

• University student or recent graduate in Education, English, Tourism, Multimedia, Instructional Design, or related field.
• Strong written and spoken English communication skills.
• Proficiency in Microsoft Office applications.

Responsabilités

• Support the development and organisation of online learning content, including presentations, quizzes, images, and training materials.
• Assist with uploading and maintaining learning content across digital learning platforms.
• Monitor course participation, completion rates, and learner feedback to support training effectiveness.
• Help gather, organise, and validate information from internal teams and operational stakeholders.
• Support learner communications and encourage course completion and engagement.
• Contribute ideas to improve learning content and the overall learner experience.

Connaissances

English communication

Microsoft Office

Description du poste

Guide Experience & Operations Intern (6-month)

Job no: 532518
Brand: Discova
Work type: Fixed Term Contract
Location: Siem Reap
Categories: Operations and Logistics

We are looking for a Guide Experience Intern to support the creation and delivery of engaging learning experiences for our tour guides. This is an exciting opportunity for a student or recent graduate to gain hands-on experience in learning and development, digital training content, and the tourism industry while working with a global travel business.

About the Opportunity As a Guide Experience Intern, you will work closely with our Guide Experience team to help create, organise, and publish training content for guides across our destinations. You'll support course administration, learner engagement, reporting, and continuous improvement initiatives, while building valuable skills in learning design, content development, and digital learning platforms.

Your main responsibility is:

• Support the development and organisation of online learning content, including presentations, quizzes, images, and training materials.
• Assist with uploading and maintaining learning content across digital learning platforms.
• Monitor course participation, completion rates, and learner feedback to support training effectiveness.
• Help gather, organise, and validate information from internal teams and operational stakeholders.
• Support learner communications and encourage course completion and engagement.
• Contribute ideas to improve learning content and the overall learner experience.

About You

The Essentials:

• University student or recent graduate in Education, English, Tourism, Multimedia, Instructional Design, or a related field.
• Good written and spoken English communication skills.
• Proficiency in Microsoft Office applications.
• Passion for learning, training, education, or the travel industry.
• Eagerness to learn new tools, systems, and ways of working.

The Attributes:

• Organised with strong attention to detail.
• Curious, proactive, and eager to grow.
• Creative and open to new ideas.
• Strong communication and collaboration skills.
• Able to manage multiple tasks and priorities effectively.
• Positive, adaptable, and customer-focused in your approach.

Bonus Points If You Have:

• Experience with Canva, AI tools, CapCut, or basic graphic and video editing.
• Exposure to content creation, e‑learning, or instructional design projects.

At Discova, we believe travel is a force for good. Join us and help create learning experiences that empower our guides to deliver unforgettable journeys across the world.

What You Will Enjoy

Culture: Join Discova and Flight Centre Travel Group-certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry

Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more

Career Growth: Real opportunities across a global network of brands-we promote from within and invest in your development

Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways

Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age

Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

Sustainability: We're committed to protecting the environment essential to tourism's future

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova's DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H