Guest Service Back Office Coordinator

nan; Billund; On-site; DKK 248,000 - 317,000; Part time

Job summary

LEGO House in Billund, Denmark, is hiring a part-time Guest Service Advisor for the Back Office team. The role involves handling guest inquiries, bookings, and coordination with internal departments to ensure smooth, memorable experiences.

The position requires Danish and English fluency, strong organizational skills, and the ability to work both independently and with teams. Applications may be submitted in Danish or English; interviews will be ongoing until filled.

Qualifications

• Excellent written and spoken communication in Danish and English.
• Structured, detail-oriented with ability to stay organized during busy periods.
• Experience in customer correspondence via email, phone, and social media.
• Ability to work independently and across teams.
• Understanding of service culture and brand tone, with a commitment to high-quality guest service.
• Strong administrative and organizational skills with precise follow-up.
• Comfort working with different digital systems.

Responsibilities

• Handle inquiries via email, phone, and social media in Danish and English (additional languages are a plus).
• Manage bookings and special requests with relevant departments.
• Manage lost & found items and ensure secure storage of guest data (GDPR compliant).
• Maintain and update internal procedures, manuals, lists, and reports.
• Contribute to continuous improvements in workflows and guest experience.

Skills

Bilingual Danish/English

Detail-oriented

Team collaboration

Customer communication

Digital systems

Job description

LEGO House in Billund, Denmark, is hiring a part-time Guest Service Advisor for the Back Office team. The role involves handling guest inquiries, bookings, and coordination with internal departments to ensure smooth, memorable experiences.

The position requires Danish and English fluency, strong organizational skills, and the ability to work both independently and with teams. Applications may be submitted in Danish or English; interviews will be ongoing until filled.