Guest Service Advisor (30 Hours/Week)

nan; Billund; On-site; DKK 248,000 - 317,000; Part time

Job summary

LEGO House in Billund, Denmark, is hiring a part-time Guest Service Advisor for the Back Office team. The role involves handling guest inquiries, bookings, and coordination with internal departments to ensure smooth, memorable experiences.

The position requires Danish and English fluency, strong organizational skills, and the ability to work both independently and with teams. Applications may be submitted in Danish or English; interviews will be ongoing until filled.

Qualifications

• Excellent written and spoken communication in Danish and English.
• Structured, detail-oriented with ability to stay organized during busy periods.
• Experience in customer correspondence via email, phone, and social media.
• Ability to work independently and across teams.
• Understanding of service culture and brand tone, with a commitment to high-quality guest service.
• Strong administrative and organizational skills with precise follow-up.
• Comfort working with different digital systems.

Responsibilities

• Handle inquiries via email, phone, and social media in Danish and English (additional languages are a plus).
• Manage bookings and special requests with relevant departments.
• Manage lost & found items and ensure secure storage of guest data (GDPR compliant).
• Maintain and update internal procedures, manuals, lists, and reports.
• Contribute to continuous improvements in workflows and guest experience.

Skills

Bilingual Danish/English

Detail-oriented

Team collaboration

Customer communication

Digital systems

Job description

Are you structured, service-minded, and excited to help create magical LEGO House experiences from behind the scenes? Join the Guest Service team and play a key role ensuring every guest interaction is smooth, professional, and memorable.

About the role:

We are looking for a dedicated team member to join our Guest Service Back Office team in a 30-hour-per-week position, focusing on administrative support and coordination.

The position comes with a fixed schedule, including every other weekend, holidays, and peak seasons.

In this role, you will handle guest inquiries, manage bookings and maintain internal procedures. You will also collaborate with colleagues to ensure every guest enjoys a seamless and memorable LEGO House experience.

If you enjoy structure, communication, and teamwork - and want to make a real impact behind the scenes - this could be the perfect opportunity for you.

As a Guest Service Advisor Office team member, you will:

• Handle inquiries via email, phone, and social media in Danish and English (additional languages are a plus).
• Manage bookings and special requests with relevant departments.
• Manage lost & found items and ensuring secure storage of guest data (GDPR compliant).
• Maintain and update internal procedures, manuals, lists, and reports.
• Contribute to continuous improvements in workflows and guest experience.

You will bring:

• Excellent written and spoken communication skills in both Danish and English – this is essential for the role (additional languages are a plus)
• A structured, detail-oriented, and able to keep an overview during busy periods
• Experience in customer correspondence via email, phone, and social media
• The ability to work independently and collaborate effectively across teams
• Understanding of service culture and brand tone, with a commitment to high-quality guest service
• Strong administrative and organizational skills with precise follow-up
• Comfort working with different digital systems

Applications can be submitted in Danish or English. Interviews will be conducted on an ongoing basis, and we are ready to hire as soon as the right candidate is found.

This is a 30-hour-per-week position, starting 01. December 2026.

If you have any questions or would like to know more about the position, you’re welcome to contact Lone Elene Andersen, Senior Coordinator at [e-mail]

In connection with recruitments in LEGO House, we process your personal data as stated in this Privacy Policy.

About LEGO House

LEGO House is an experience house in Billund, Denmark, celebrating the LEGO brick and the LEGO idea. The 12,000m2 is filled with 25 million LEGO bricks ready to give LEGO fans of all ages the ultimate LEGO experience.

In LEGO House we are not only working on making memorable and magical LEGO experiences for all our guests, but also on being the best place to work for all employees. Here you can be your true self at work every day and you will be appreciated for exactly who you are. We strive to create a diverse, dynamic and inclusive culture of play, where everyone feels safe, valued and they belong.

As an employee at LEGO House, you are part of a team of passionate and dedicated specialists and leaders who, across teams and functions, are committed to creating world-class LEGO experiences for everyone visiting the house. We have a fundamental belief that to deliver this, LEGO House needs to be the best place to work for all employees. It is like a coin where the one side does not go without the other.

When recruiting future colleagues, we focus not only on recruiting colleagues who match the job description and profile. A match with the LEGO House values and culture is also a requirement, and by joining the team you get the opportunity to have an exciting career with a much‑loved brand where personal development and purpose in what you do, goes alongside passing on fantastic LEGO moments to our guests.

Go explore LEGO House - The world's best play date to learn more about our mission, workplace, people and culture.