Bilingual Guest Service Back Office Coordinator

LEGO® House A/S; Billund; On-site; DKK 240,000 - 360,000; Part time

Job summary

LEGO House A/S is seeking a dedicated Guest Service Advisor for the Office team in Billund. This 30-hour-per-week role focuses on administrative support, booking management, and coordinating with internal departments to ensure a seamless guest experience.

The role requires Danish and English written and spoken communication, strong organizational skills, and the ability to balance multiple tasks in a fast-paced environment.

Qualifications

• Excellent written and spoken communication in Danish and English.
• Structured, detail-oriented with ability to stay organized during busy periods.
• Experience handling customer correspondence via email, phone, and social media.
• Ability to work independently and collaborate across teams.
• Understanding of service culture and brand tone; commitment to high-quality guest service.
• Strong administrative and organizational skills with precise follow-up.
• Comfort with using different digital systems.

Responsibilities

• Handle guest inquiries via email, phone, and social media in Danish and English.
• Manage bookings and special requests with relevant departments.
• Manage lost & found items and secure storage of guest data (GDPR compliant).
• Maintain and update internal procedures, manuals, lists, and reports.
• Contribute to continuous improvements in workflows and guest experience.

Skills

Danish language proficiency

English language proficiency

Structured and detail-oriented

Customer correspondence (email/phone/S

Job description

LEGO House A/S is seeking a dedicated Guest Service Advisor for the Office team in Billund. This 30-hour-per-week role focuses on administrative support, booking management, and coordinating with internal departments to ensure a seamless guest experience.

The role requires Danish and English written and spoken communication, strong organizational skills, and the ability to balance multiple tasks in a fast-paced environment.