Global Service Excellence: Salesforce & Process Lead

FOSS; Hillerød Kommune; Presencial; DKK 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

FOSS is seeking a Service Process & Systems Specialist to drive continuous improvement of our service systems. You will enable Field Service and Back Office teams with best-in-class Salesforce tools and standardized processes.

You will report to the Head of Projects & Excellence and collaborate with IT and global stakeholders to enhance service performance. You will lead system enhancements, train colleagues, and ensure process compliance while shaping the global Salesforce landscape for 350

Formación

• Experience in managing field service requirements from a business and customer point of view.
• Strong customer orientation and an ability to demonstrate understanding of commercial business processes.
• Experience working for a global company with many stakeholders.
• A strong ability to translate business needs into clear IT requirements.
• Excellent verbal and written communication skills to collaborate across teams worldwide.

Responsabilidades

• Become a Salesforce Service Expert and Business Process Specialist for the Service Back Office and Field Service Engineers providing first-line service.
• Own all Service Salesforce processes and identify opportunities to improve system solutions and service performance, including compliance follow-up.
• Act as liaison between business and IT Salesforce team, specifying enhancements, new features and bug fixes, and represent the business in user testing of service solutions.
• Keep user guides updated and train colleagues on new features.
• Support 1st line Service colleagues in their daily Salesforce work.
• Collaborate with Business Process Owners from other departments to align processes and ensure solutions fit the global Salesforce landscape.
• Help prioritize the roadmap for how Salesforce supports Service globally.

Conocimientos

Salesforce Field Service

Business Process

Customer orientation

Communication skills

Team player

Travel willingness

Herramientas

Salesforce

ServiceMax

ServiceNow

Microsoft Dynamics

Descripción del empleo

FOSS is seeking a Service Process & Systems Specialist to drive continuous improvement of our service systems. You will enable Field Service and Back Office teams with best-in-class Salesforce tools and standardized processes.

You will report to the Head of Projects & Excellence and collaborate with IT and global stakeholders to enhance service performance. You will lead system enhancements, train colleagues, and ensure process compliance while shaping the global Salesforce landscape for 350