Global Salesforce Service Specialist & Process Optimizer

FOSS Analytics; Dinamarca; Presencial; DKK 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

FOSS in Denmark is seeking a Service Process & Systems Specialist to drive continuous improvement of our service systems and processes. You will ensure Field Service colleagues and Service Coordinators have the best tools and standardized workflows to perform their daily tasks efficiently.

You will own Salesforce Service processes, liaise between business teams and IT, update user guides, train staff, and help shape the global Salesforce roadmap.

Formación

• Experience managing field service requirements in Salesforce Field Service or similar.
• Strong customer orientation and understanding of business processes.
• Experience in a global company with many stakeholders.
• Ability to translate business needs into IT requirements.
• Excellent verbal and written communication across global teams.
• Excellent English language skills.
• Team player with flexibility and solution orientation.
• Willingness to travel occasionally.

Responsabilidades

• Become a Salesforce Service Expert and Business Process Specialist.
• Own all Service Salesforce processes and improve system solutions.
• Liaise between business and IT Salesforce team; specify enhancements and test features.
• Keep user guides updated and train colleagues in new features.
• Support 1st line Service colleagues in daily Salesforce work.
• Collaborate with Process Owners to align global Salesforce solutions.
• Help prioritize the Salesforce global roadmap.

Conocimientos

Salesforce Field Service

Business Process

Stakeholder management

User training

Communication skills

Herramientas

Salesforce

Power BI

Signavio

Power Apps

SAP ERP

Descripción del empleo

FOSS in Denmark is seeking a Service Process & Systems Specialist to drive continuous improvement of our service systems and processes. You will ensure Field Service colleagues and Service Coordinators have the best tools and standardized workflows to perform their daily tasks efficiently.

You will own Salesforce Service processes, liaise between business teams and IT, update user guides, train staff, and help shape the global Salesforce roadmap.