Global Sales Operations Specialist

ISS A/S; Søborg; On-site; DKK 600,000 - 900,000; Full time

Job summary

ISS A/S is seeking a Sales Operations Specialist to anchor global sales initiatives and transform our commercial approach into a world-class, standardized process. You will support countries in deploying tools, processes, and platforms to drive efficient sales execution.

You’ll work with the global and country commercial teams, driving adoption of standardized processes, data-driven interactions with customers, and continuous improvement of our CRM platform and related tools.

Qualifications

• 3+ years of experience in sales operations in a global B2B environment.
• Proven track record of driving process improvements in sales functions.
• Strong communication and stakeholder engagement across cultures.

Responsibilities

• Anchor the ISS Way of Selling with a standardized global sales process.
• Drive adoption of the ISS Sales Process to enable data-driven, customer-focused interactions.
• Support Commercial Capabilities Development across onboarding and training.
• Implement and drive improvements of tools, systems, and processes for effective sales teams.
• Drive CRM adoption and utilization in coordination with sales managers for insights.

Skills

Sales operations

Project management

Cross-functional collaboration

Data analysis

Tools

CRM platform

Job description

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves. As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Main purpose of the position:

As Sales Operations Specialist, you will be driving the implementation and anchoring of the global initiatives in our core sales function and will transform our global commercial approach into world class, standardized, focused and proactive. You will also support countries deploying the tools, processes and platforms to drive an efficient sales execution strategy.

What you’ll do:

• Anchor ‘ISS Way of Selling’, a standardized global set of sales processes that provides an efficient commercial ecosystem and frames the sales execution process
• Drive adoption of the ISS Sales Process, enabling transparent, data-driven, and proactive interactions between our sales teams and our customers, enforcing a customer driven approach
• Support the Commercial Capabilities Development processes going across onboarding, competencies development and Commercial Academy
• Implement and drive the continuous improvement of the already launched tools, systems and processes required to build effective sales teams in countries and globally
• Drive continuous adoption, usage, and development of our CRM platform in close coordination with the sales & commercial managers to drive viability and insights derived from our CRM platform and to enable enhanced sales performance
• Constantly scanning the ISS global commercial team for best-in-class tools, recommend standardization and adoption through bringing the best of ISS to be shared across the global organization

Who you’ll work with:

• Global and countries commercial team (across all roles)
• Solid sales experience - has held positions within sales, account management and/or sales operations in a global B2B environment (3+ years)
• Proven track record of driving improvement projects and initiatives beyond scope of initial role
• Experience in working within matrix organizations, with high cross functional collaboration abilities
• Project management capabilities, able to orchestrate the timely delivery of outcomes – possibly for different projects simultaneously
• Be analytical and structured.

Personal skills you excel:

• Be an excellent communicator, able to engage stakeholders at different levels and with different cultures
• Ability to maintain professionalism always under stressful situations

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognise the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits.

Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.