Global Sales Operations Specialist

ISS Tech Team; København; On-site; DKK 450,000 - 750,000; Full time

Job summary

ISS seeks a Sales Operations Specialist to drive global initiatives in our core sales function and anchor standardized processes across countries. You will transform our commercial approach into world-class, proactive sales execution and support teams deploying tools, processes, and platforms.

Based in Copenhagen, you will collaborate with global and country teams, champion the ISS Way of Selling, and ensure data-driven customer interactions.

Qualifications

• 3+ years in global B2B sales, account management, or sales ops.
• Proven track record of driving improvement projects beyond scope.
• Experience in matrix organizations with cross-functional collaboration.
• Project management capabilities for multiple projects.
• Analytical and structured approach.

Responsibilities

• Anchor ISS Way of Selling with a standardized global process.
• Drive adoption of the ISS Sales Process with data-driven interactions.
• Support Commercial Capabilities Development across onboarding and Academy.
• Implement and improve tools, systems and processes for sales teams.
• Drive CRM adoption and insights in coordination with managers.
• Scan for best-in-class tools and promote standardization globally.

Skills

Sales experience

Account management

Sales operations

Global B2B

Cross-functional collaboration

Tools

CRM platform

Job description

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Copenhagen, DK

Language: English

Main Purpose Of The Position

As Sales Operations Specialist, you will be driving the implementation and anchoring of the global initiatives in our core sales function and will transform our global commercial approach into world class, standardized, focused and proactive. You will also support countries deploying the tools, processes and platforms to drive an efficient sales execution strategy.

What You’ll Do

• Anchor ‘ISS Way of Selling’, a standardized global set of sales processes that provides an efficient commercial ecosystem and frames the sales execution process
• Drive adoption of the ISS Sales Process, enabling transparent, data-driven, and proactive interactions between our sales teams and our customers, enforcing a customer driven approach
• Support the Commercial Capabilities Development processes going across onboarding, competencies development and Commercial Academy
• Implement and drive the continuous improvement of the already launched tools, systems and processes required to build effective sales teams in countries and globally
• Drive continuous adoption, usage, and development of our CRM platform in close coordination with the sales & commercial managers to drive viability and insights derived from our CRM platform and to enable enhanced sales performance
• Constantly scanning the ISS global commercial team for best-in-class tools, recommend standardization and adoption through bringing the best of ISS to be shared across the global organization

Who You’ll Work With

• Global and countries commercial team (across all roles)

Key Qualifications

• Solid sales experience - has held positions within sales, account management and/or sales operations in a global B2B environment (3+ years)
• Proven track record of driving improvement projects and initiatives beyond scope of initial role
• Experience in working within matrix organizations, with high cross functional collaboration abilities
• Project management capabilities, able to orchestrate the timely delivery of outcomes – possibly for different projects simultaneously
• Be analytical and structured.

Personal Skills You Excel

• Be an excellent communicator, able to engage stakeholders at different levels and with different cultures
• Ability to maintain professionalism always under stressful situations

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.