Global Ocean Freight Ops Associate (Denmark/Sweden)

MaC VC; København; On-site; DKK 55,000 - 90,000; Full time

Benefits offered by this job

Pension scheme

Medical Insurance

30 vacation days

Equity program

Parental leave

Employee Assistance Program

Job summary

Flexport is seeking a Global Operations Associate for ocean freight to manage end-to-end shipments into and out of Denmark and Sweden, with potential UK coverage. You will handle bookings, documentation, tracking, and exception management while coordinating with customers, carriers and partners.

You will leverage Flexport’s technology and AI-powered tools to optimize shipments, meet KPIs, and continuously improve operations in a fast-paced, regulated environment.

Qualifications

• Completed professional training as a forwarding agent (speditør) is preferred. Alternatively, a relevant BA/BS degree combined with relevant work experience in freight forwarding, logistics or operations.
• 2+ years of experience in freight forwarding, logistics or operations, ideally with hands-on experience in ocean freight.
• Fluent in Danish or Swedish and English, both written and spoken.
• Comfortable working with technology and eager to adopt new tools, automation and AI-powered solutions. Able to thrive in a fast-paced environment.
• Effective time management. Be able to properly prioritize and manage a large volume of tasks.
• Attention to detail.
• Ability to effectively seek and receive feedback.
• Effective communication both verbally and in writing.
• Teamwork and relationship building.
• Orientation towards working smarter and adopting best practices and standardization.
• Problem-solving capabilities.
• A “compliance-first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
• A client service mindset; you are committed to client satisfaction and strive to investigate and resolve client issues.

Responsibilities

• Own the end-to-end movement of ocean freight (FCL and LCL) shipments into and out of Denmark and Sweden, with potential scope covering the UK. This includes bookings, documentation, shipment follow-up, exception management and coordination with customers, carriers and logistics partners - owning the full operational execution and customer experience.
• Deliver a first-class client experience through proactive communication, problem-solving and timely resolution of operational challenges.
• Leverage Flexport’s technology, automation and AI-powered tools to manage shipments, identify exceptions, make informed operational decisions and continuously improve how we move freight.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery, independently managing your priorities and commitments.
• Follow standard operating procedures (SOPs) while proactively identifying opportunities to improve processes and ways of working.
• Act in the best interest of the company by avoiding leakages and ensuring cost-conscious behavior.
• Support shipments managed by partners as we drive partner autonomy and parity with insourced operations, where applicable.

Skills

Freight forwarding

Ocean freight

Danish/Swedish

English

Time management

Attention to detail

Problem solving

Teamwork

Compliance

Customer service mindset

Education

Forwarding agent training

BA/BS in logistics or related

Job description

Flexport is seeking a Global Operations Associate for ocean freight to manage end-to-end shipments into and out of Denmark and Sweden, with potential UK coverage. You will handle bookings, documentation, tracking, and exception management while coordinating with customers, carriers and partners.

You will leverage Flexport’s technology and AI-powered tools to optimize shipments, meet KPIs, and continuously improve operations in a fast-paced, regulated environment.