Global Knowledge Management Consultant — ServiceNow Hub Builder

Lundbeck A/S, H; København; On-site; DKK 582,000 - 800,000; Full time

Job summary

Lundbeck A/S is seeking a Global HR Knowledge Management Professional to shape and implement a global Knowledge Management capability. You will design and deploy the KM Hub in ServiceNow, define governance, and enable sustainable, scalable knowledge across HR and People Services worldwide.

In collaboration with senior HR leaders, you will establish the operating model, content standards, and readiness activities to support a successful transition to business-as-usual, with a focus on

Qualifications

• Experience establishing and managing knowledge bases in ServiceNow.
• Design Knowledge Management governance frameworks for HR or international orgs.
• Experience supporting implementations, content migration or global rollouts.

Responsibilities

• Build the ServiceNow Knowledge Management Hub and ensure scalable content structure.
• Establish governance framework, roles, ownership and end-to-end processes.
• Build sustainable knowledge capability and enable knowledge transfer and training.
• Drive content readiness across regions and stakeholders.

Skills

Knowledge Management

Stakeholder management

Facilitation

Communication

Analytical thinking

Project governance

Tools

ServiceNow

Job description

Lundbeck A/S is seeking a Global HR Knowledge Management Professional to shape and implement a global Knowledge Management capability. You will design and deploy the KM Hub in ServiceNow, define governance, and enable sustainable, scalable knowledge across HR and People Services worldwide.

In collaboration with senior HR leaders, you will establish the operating model, content standards, and readiness activities to support a successful transition to business-as-usual, with a focus on