Global HR Knowledge Management Professional

Cari; København; Hybrid; DKK 582,000 - 800,000; Full time

Job summary

Lundbeck is seeking a Global HR Knowledge Management Professional to build a knowledge hub and governance framework from the ground up in Copenhagen, Denmark. The role focuses on designing and implementing the Knowledge Management Hub in ServiceNow, establishing governance, and creating sustainable capabilities across HR and People Services.

As part of Global Operations & Payroll, you will partner with senior leaders to translate business needs into scalable solutions, drive adoption, and enable

Qualifications

• Experience establishing and managing knowledge bases in ServiceNow.
• Experience designing knowledge management governance frameworks, ideally in HR or an international organization.
• Experience supporting implementations, content migration or global rollouts, and translating business requirements into functional solutions.
• Strong facilitation, communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Proactive, self-driven mindset with ownership in project environments.

Responsibilities

• Build and implement the Knowledge Management Hub in ServiceNow.
• Design governance framework and end-to-end processes across HR and People Services.
• Establish future capability to operate and maintain the Knowledge Management Hub within Global Business Services.
• Drive content readiness across regions and functions with workshops.

Skills

Knowledge management

Governance design

Stakeholder management

Facilitation

Analytical skills

Proactive mindset

Tools

ServiceNow

Job description

Global HR Knowledge Management Professional

12-month fixed-term position – freelancers and consultants welcome | Copenhagen, Denmark

Are you passionate about building Knowledge Management capabilities from the ground up? This is a unique opportunity to leave a lasting impact by shaping how knowledge is managed, shared, and maintained across People & Culture for years to come.

Your new role

As our Knowledge Management Senior Consultant, you will play a key role in building a global Knowledge Management capability from the ground up. Working at the heart of a major transformation, you will help design and implement the Knowledge Management Hub in ServiceNow, establish the governance and processes that support it, and create the foundations for its long-term success.

This is a hands‑on role for someone who enjoys turning ideas into practical solutions. Partnering closely with the Organizational Development Lead, Head of HR Operations, and Head of People Services, you will translate business needs into scalable, sustainable solutions that enhance both the employee and People Services experience.

What you will deliver

1. Build the ServiceNow Knowledge Management Hub

   You will help design and implement the Knowledge Management Hub in ServiceNow, translating business requirements into a scalable knowledge structure, including taxonomy, templates, governance, and workflows. You will define how knowledge is structured, accessed, and maintained, ensuring a user‑friendly solution that meets the needs of People Services, HR teams, and end users.

2. Establish Governance & Ways of Working

   You will design the Knowledge Management operating model and governance framework, defining roles, responsibilities, ownership, and accountability across HR and People Services. This includes establishing end-to-end processes for content creation, review, approval, publishing, maintenance, and retirement, alongside practical guidance and standards that support consistent adoption.

3. Build a Sustainable Knowledge Management Capability

   In partnership with the Head of People Services, you will help establish the future capability required to operate and maintain the Knowledge Management Hub within Global Business Services in Krakow. You will define the required capabilities, roles, processes, and resources, support collaboration with the global HR community, and enable a successful transition to business‑as‑usual through knowledge transfer, training, and team upskilling.

4. Drive Global Content Readiness

   Working with HR teams across regions and functions, you will gather, structure, validate, and organize knowledge content. You will co‑facilitate workshops to identify content needs and gaps, support content migration and readiness activities, and drive stakeholder engagement and adoption of Knowledge Management practices.

By the end of the project, you will have helped establish a fully implemented Knowledge Management Hub, a clear governance framework, a sustainable operational capability, and a trusted global knowledge ecosystem.

Your future team

You will join Global Operations & Payroll within People & Culture, alongside more than 50 other P&C colleagues at our Copenhagen headquarters. We combine specialist expertise with close cross‑functional collaboration and an informal, supportive culture. You will be part of a dedicated project team, with the opportunity to build a new global capability from the ground up.

The position is based in Copenhagen, Denmark, has a global scope and is a 12‑month fixed‑term assignment.

What you bring to the team

You are an experienced Knowledge Management professional who enjoys building sustainable solutions, challenging existing ways of working and collaborating with others to create lasting improvements.

We are looking for someone who brings:

• Proven experience establishing and managing knowledge bases in ServiceNow, including knowledge structures and content standards.
• Experience designing Knowledge Management governance frameworks, including content ownership, lifecycle processes and quality assurance, ideally in HR or an international organization.
• Experience supporting implementations, content migration or global rollouts, and translating business requirements into functional solutions.
• Strong facilitation, communication and stakeholder management skills, with the ability to build alignment across functions and stakeholders.
• Strong analytical and problem‑solving skills, with the ability to translate complex challenges into practical solutions.
• A proactive and self‑driven mindset, with the ability to take ownership, manage priorities and independently drive activities forward within a collaborative project environment.

Experience with HR shared services, employee self‑service or AI‑ready knowledge content is an advantage.

Our promise to you

Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability and adaptability enable us to transform lives. We want to go faster and further on addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well‑being.

We need every brain in the game, and at Lundbeck, we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at lundbeck/global/about-us/our-commitment/diversity-and-inclusion.

Annual base salary range: 582 000 - 799 700 DKK gross.

At Lundbeck, we are committed to fair and transparent pay. Please note that the final base salary within the stated range will be based on relevant qualifications, skills, competencies, and level of proficiency as well as internal pay equity.