Global Knowledge Management Architect (ServiceNow)

Lundbeck; København; On-site; DKK 582,000 - 800,000; Full time

Job summary

Lundbeck seeks a Global HR Knowledge Management Professional to build a Knowledge Management Hub in ServiceNow and establish governance across People & Culture. This 12-month fixed-term role is based in Copenhagen with a global scope.

You will partner with Organizational Development, HR Operations and People Services to design scalable, sustainable knowledge solutions, lead content migration, and drive adoption across regions.

Qualifications

• Proven experience establishing and managing knowledge bases in ServiceNow, including knowledge structures and content standards.
• Experience designing Knowledge Management governance frameworks, including content ownership, lifecycle processes and quality assurance, ideally in HR or an international organization.
• Experience supporting implementations, content migration or global rollouts, and translating business requirements into functional solutions.
• Strong facilitation, communication and stakeholder management skills, with the ability to build alignment across functions and stakeholders.
• Strong analytical and problem-solving skills, with the ability to translate complex challenges into practical solutions.
• A proactive and self-driven mindset, with the ability to take ownership, manage priorities and independently drive activities forward within a collaborative project environment.
• Experience with HR shared services, employee self-service or AI-ready knowledge content is an advantage.

Responsibilities

• Build the ServiceNow Knowledge Management Hub.
• Establish governance and operating model for KM.
• Build sustainable KM capability with Global Business Services in Krakow.
• Drive global content readiness and stakeholder engagement.

Skills

ServiceNow knowledge base

Knowledge Management governance

Content migration

Stakeholder management

Facilitation & communication

Analytical problem-solving

Job description

Lundbeck seeks a Global HR Knowledge Management Professional to build a Knowledge Management Hub in ServiceNow and establish governance across People & Culture. This 12-month fixed-term role is based in Copenhagen with a global scope.

You will partner with Organizational Development, HR Operations and People Services to design scalable, sustainable knowledge solutions, lead content migration, and drive adoption across regions.