Global IT Operations Lead — Sourcing & ServiceNow

Novo Nordisk A/S; Gentofte Kommune; Hybrid; DKK 900,000 - 1,300,000; Full time

Job summary

Novo Nordisk Foundation in Denmark seeks a Team Lead for IT Operations to lead a core team and deliver stable IT services across regions, including a new HQ project. You will shape sourcing strategy, negotiate with vendors, and define the ITSM roadmap while ensuring quality via partners and local contacts.

The role is a one-year parental cover based in Hellerup with some travel; flexible working, including occasional home office, can be arranged with your manager.

Qualifications

• Experience in IT operations or service delivery with supplier, service and people management.
• International organisation with outsourced IT environment preferred.
• Proven ability to negotiate and manage complex IT vendor agreements.
• Experience setting up or changing IT support or service models.
• Understanding of IT service management and ITSM platforms; ServiceNow is a plus.
• Ability to work with senior stakeholders and leadership on strategy.
• Fluent in Danish and English, both written and spoken.

Responsibilities

• Develop future sourcing strategy and negotiate with vendors with IT leadership.
• Establish IT support model for the new NNF HQ ahead of 2028 inauguration.
• Define scope and roadmap for shared ITSM platform (ServiceNow).
• Own service quality across Denmark and international locations; monitor SLAs.
• Manage vendors and costs; oversee contracts and budgets.
• Lead and develop the Operations team; set priorities and ownership.
• Act as escalation point; coordinate major incidents with IT Architecture and Cyber Security.

Skills

IT operations

Vendor management

Stakeholder comms

ServiceNow

ITSM

Danish language

English language

Education

Relevant education preferred

Tools

ServiceNow

Job description

Novo Nordisk Foundation in Denmark seeks a Team Lead for IT Operations to lead a core team and deliver stable IT services across regions, including a new HQ project. You will shape sourcing strategy, negotiate with vendors, and define the ITSM roadmap while ensuring quality via partners and local contacts.

The role is a one-year parental cover based in Hellerup with some travel; flexible working, including occasional home office, can be arranged with your manager.